Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.
We are looking for a Senior Data Scientist with a strong foundation in Machine Learning, Algorithms, and experienced with AI-native development to help drive our AI Initiatives and contribute to the development of our Real-Time Analytics Platform. This is a hands-on, technically deep role ideal for individuals with a background in Computer Science or Statistics who are passionate about building scalable, intelligent systems — and who actively leverage AI tools to accelerate their work.
What Success Will Look Like:
- Design, build, and optimize ML models and solutions — spanning traditional statistical ML, neural networks, and deep learning — to solve real-world problems in large-scale, real-time digital performance analytics.
- Develop innovative approaches for predictive modeling, anomaly detection, and automated alerting using time series and other complex datasets.
- Apply the full algorithm spectrum: from classical methods (regression, tree-based ensembles, clustering) to advanced deep learning architectures (transformers, LSTMs, CNNs) as the problem demands.
- Support AI initiatives including designing AI-driven alerts and contributing to AI roadmaps.
- Develop POC code and implement ML solutions that improve product capabilities — using AI coding tools (e.g., Claude, Cursor) natively to accelerate prototyping, code review, and iteration cycles.
- Process and analyze large-scale data using Ray and Spark.
- Collaborate with cross-functional engineering and product teams to integrate models into production systems.
- Stay current with industry trends in AI/ML and bring innovative approaches to the team.
Who You Are and What You've Done:
- PhD in Computer Science, Statistics, or related field; or MS with 5+ years of applied ML/data science experience.
Strong foundation in:
- Traditional ML: regression, classification, ensemble methods, clustering, dimensionality reduction
- Deep Learning & Neural Networks: CNNs, RNNs/LSTMs, Transformers, attention mechanisms
- Statistical modeling & algorithms: optimization, Bayesian inference, probabilistic modeling
- Proficiency in Python (primary), Scala, or similar languages for production-grade data science.
- Demonstrated ability to ship — from POC to scalable, integrated ML solution.
- AI-native developer: actively uses AI tools (Claude, Cursor, GitHub Copilot, or equivalent) in daily workflow for coding, debugging, and solution design — not just awareness, but habitual, productive use.
- Thrives in fast-paced, ambiguous environments and collaborates effectively across teams.
What Would Make You Stand Out (Bonus Points):
- Experience with real-time data processing and streaming analytics.
- Deep familiarity with time series analysis — forecasting, change-point detection, seasonality decomposition.
- Background in building AI-powered alerting, anomaly detection, or intelligent monitoring systems.
- Familiarity with cloud-based ML deployment and MLOps practices (model versioning, monitoring, retraining pipelines).
- Experience fine-tuning or integrating LLMs/foundation models into analytical or product workflows.
The expected salary range for this full-time position is $180,000 - $230,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location.
To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.ai.
Skills Required
- PhD in Computer Science, Statistics, or related field; or MS with 5+ years of applied ML/data science experience
- Strong foundation in traditional ML methods (regression, classification, ensemble methods, clustering, dimensionality reduction)
- Deep learning and neural networks experience (CNNs, RNNs/LSTMs, Transformers, attention mechanisms)
- Statistical modeling and algorithms expertise (optimization, Bayesian inference, probabilistic modeling)
- Proficiency in Python (primary); Scala or similar languages for production-grade data science
- Experience processing and analyzing large-scale data using Ray and Spark
- Demonstrated ability to ship from POC to scalable, integrated ML solutions
- AI-native developer: habitual, productive use of AI coding tools (e.g., Claude, Cursor, GitHub Copilot) for coding, debugging, and prototyping
- Able to thrive in fast-paced, ambiguous environments and collaborate effectively across teams
- Experience with real-time data processing and streaming analytics
- Deep familiarity with time series analysis (forecasting, change-point detection, seasonality decomposition)
- Experience building AI-powered alerting, anomaly detection, or intelligent monitoring systems
- Familiarity with cloud-based ML deployment and MLOps (model versioning, monitoring, retraining pipelines)
- Experience fine-tuning or integrating LLMs/foundation models into analytical or product workflows
What We Do
The Conviva Operational Data Platform is the first and only real-time stateful monitoring and analytics platform on the market empowering companies to perform real-time optimization of anything that impacts user experience across applications, networks, platforms, devices, access points, and more – connecting backend infrastructure performance to front-end revenue generation and everything in between. Unlike current observability solutions that limit their focus primarily to infrastructure performance metrics, user-centric operational analytics gives you the capability to get a true real-time lens into everything impacting your users’ experience, enabling you to monitor, manage, and optimize their interactions like never before. More than 250 industry leaders – including CBS, CNN, DAZN, HBO Max, Hulu, Red Bull, RTL, Sky, Sling TV, TED, Turner, and Univision – rely on Conviva to drive time-critical decisions at every level of their organization, reducing customer churn, increasing viewer engagement, driving new monetization models, and growing ROI. In 2006, Conviva’s founders sparked a revolution that defined measurement, analytics, and user experience in streaming entertainment. Today, the company continues to push the industry forward and provide the insights and context companies need to thrive in the digital world.
