The Role
Support enterprise contact center reporting on NICE CXone, troubleshoot complex network/telephony/VoIP issues, analyze and improve data quality, perform root cause analysis, mentor junior staff, and support technical projects, vendors, and documentation.
Summary Generated by Built In
Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations.
We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled Senior Data Reporting Analyst – NICE CXone to join our dynamic team and contribute to our mission of transforming business processes through technology.
This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.
Job Title: Senior Data Reporting Analyst – NICE CXone
Location: Greensboro, NC
Onsite
Salary: $109,400 – $160,700/year
Job Summary
We are seeking a Senior Data Reporting Analyst with experience in NICE CXone, network/telephony systems, ACD reporting, and VoIP. This role will support enterprise contact center reporting and analytics, troubleshoot complex technical issues, improve data quality, and partner with IT, operations, engineering, vendors, and business teams.
Key Responsibilities
Bright Vision Technologies, we are committed to equal employment opportunities and fostering an inclusive work environment. If you require accommodations during the recruitment process, please let us know.
Position offered by “No Fee agency.”
We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled Senior Data Reporting Analyst – NICE CXone to join our dynamic team and contribute to our mission of transforming business processes through technology.
This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.
Job Title: Senior Data Reporting Analyst – NICE CXone
Location: Greensboro, NC
Onsite
Salary: $109,400 – $160,700/year
Job Summary
We are seeking a Senior Data Reporting Analyst with experience in NICE CXone, network/telephony systems, ACD reporting, and VoIP. This role will support enterprise contact center reporting and analytics, troubleshoot complex technical issues, improve data quality, and partner with IT, operations, engineering, vendors, and business teams.
Key Responsibilities
- Support NICE CXone, ACD reporting, call flows, and telephony metrics.
- Troubleshoot complex network, telephony, VoIP, and application issues.
- Analyze reporting and performance data and support data quality initiatives.
- Perform root cause analysis and drive process improvements.
- Serve as a technical escalation point and mentor junior staff.
- Support technical projects, vendors, documentation, and standard procedures.
- NICE CXone experience required.
- 4+ years of network/telephony system and user support experience.
- 2+ years in a leadership role supporting IT or operational teams.
- 8+ years of IT experience in a support or operations environment.
- Bachelor's degree in a related field preferred; equivalent experience may substitute.
- 11+ years of experience required if no degree.
Bright Vision Technologies, we are committed to equal employment opportunities and fostering an inclusive work environment. If you require accommodations during the recruitment process, please let us know.
Position offered by “No Fee agency.”
Skills Required
- NICE CXone experience
- 4+ years network/telephony system and user support experience
- 2+ years in a leadership role supporting IT or operational teams
- 8+ years of IT experience in a support or operations environment
- 11+ years of experience required if no degree
- Bachelor's degree in a related field (or equivalent experience)
- Experience with ACD reporting and VoIP
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The Company
What We Do
Bright Vision Technologies is a minority-owned organization founded in July 2020 and based in New Jersey, USA. The company specializes in delivering top-tier staffing and IT consulting services, including custom computer programming and systems design. Additionally, they are a product engineering firm with a flagship AI-powered talent intelligence and enterprise automation platform called Lumina, which helps transform IT into a strategic asset for their valued partners.
