Senior Data Migrations Specialist APAC

We are currently seeking a Senior Data Migrations Specialist to join our growing team in APAC. This role will be based out of Sydney and may also involve occasional travel for meetings and events.

We are looking for a technical and skilled Senior Data Migration Specialist to add value, energy, and technical expertise to our team. You have not only the technical chops but also have mastered the art of customer experience to deliver on data migration consults as part of a customer’s full life cycle. You like building and creating tools, are a troubleshooting expert, and a people person with deep empathy for ensuring that our employees and customers needs are understood and expectations are not only met, but exceeded.

What your team does:

The Data Migrations team at Clio, as part of our Customer Success Department, specialize in migrating customer data from legacy products into Clio. This can range from exporting data, importing data, processing data and the cleansing of data. Extract, transform, and load are terms often used by the team. This team is a key part of our customer onboarding function at Clio which strives to offer the most effortless experience possible to our customers.

This is a team assembled to specifically tackle the need to enhance the customer experience, and there are still a lot of opportunities for both process and tooling improvements. We assist customers directly, and indirectly by supporting our Customer Enablement team and working with our Product team to automate the right parts of this process for our customers. Our current team members are smart, engaged and fun.

What you’ll work on:

• Performing data transformations/validations based on customer needs and workflows including but not limited to LPM data, Documents, and Financial history;

• Providing superb customer service throughout the data migration process;

• Designing, building, and maintaining automation tools using scripting languages (ex. Python) to extract data from various sources, map and transform customer workflows, and load into Clio products;

• Being the go-to migration lead for APAC migrations - Assisting with scoping & timelines presale, and acting as a proactive player with internal stakeholders through the early customer journey

• Talking to potential professional services customers to position the value of migration packages and assist with closing opportunities;

• Planing, leading, and owning projects from end-to-end and participating in cross-departmental initiatives to help build a world-class migration experience;

• Being confident, articulate, and sensitive to the needs of customers and internal partners;

• Contributing regularly to our customer-facing knowledge base;

• Partnering with other members of the Customer Enablement and Technical Escalations teams to develop processes around the design, development, and testing of data transformation, extraction and training activities;

• Gaining a deep understanding of and staying up to date with the Clio product and common workflows;

• Always looking for and being curious about process and technology improvements to enhance the customer’s journey and automate the function of the role;

• And other duties as required.

 What you may have:

• A healthy customer obsession and focus on delivering exceptional client experience;

• 5+ years of data migration experience. Experience with financial or document migrations is an asset, preferably in the legal tech space;

• 3-5 years of experience with coding/scripting/SQL queries (ex. Python);

• Expert knowledge in Microsoft Excel;

• A proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate;

• Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities;

• Bachelor’s degree in Computer Science, System Engineering, Information Systems, or equivalent.

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Serious bonus points if you have:

• Experience with financial or document migrations, preferably in the legal tech space;

• Experience with Salesforce or other SaaS tools;

• Experience developing with API-driven applications