Senior Data Integrity Specialist

About Zep Inc.

Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across a variety of segments including transportation, industrial, institutional, and food & beverage. We also have a strong presence in the consumer-packaged goods (CPG) segment, where we develop products to help consumers and businesses maintain a clean and safe environment. Our products can be found online and at retail shelves at outlets like Home Depot, Amazon, Lowe’s, Ace Hardware, Grainger, HD Supply, Walmart, and many others. We market our products under well recognized and established brand names, such as Zep®, Enforcer®, Misty®, TimeMist®, TimeWick, and Country Vet®. Zep was founded in 1937 and is headquartered in Atlanta, GA. In 2021, Zep became the official cleaning partner of Atlanta United FC.

Job Description:

Summary:

The Senior Data Integrity Specialist is responsible for supporting internal and external customers through the accuracy and integrity of our customer master data.  This position will focus on accuracy and compliance but also interact with the team’s manager to work on complex projects. This position is liaison between customer, sales and leadership on behalf of Zep to resolve pricing, data or invoice issues.

Primary Duties: 

Customer Service

• Provide computer set up for new accounts as well as ensure existing accounts are updated accurately as new information is provided.
• Create shipping account information in the computer system and update as needed.
• Set up and maintain customer pricing, which includes building system price books, creating electronic customer price files and loading special pricing into the system.
• Resolve pricing discrepancies and issue pricing related credits as needed to customers. 
• May perform rolled business task. This is a process that is run to identify the sales representative that is assigned to a customer(s) so when new representatives are assigned the system change can be mass uploaded
• Apply judgment and decision making when monitoring workflow and handling new data requests, changes and deletions.

Data Review

• Partner with Manager to implement new processes and procedures for more efficient ways to maintain the overall data in systems.
• Collaborate with key users and operational groups to identify business needs, data usage requirements and validation metrics.
• Generate data reporting and metrics for workflow steps.
• Establish efficient validation processes that can be carried out consistently and via automated processes to ensure data accuracy.

Other Responsibilities:

• Ensure that issues needing management assistance or attention are escalated appropriately and timely.
• May aid with training of other associates.
• Perform other responsibilities as requested.

Qualifications: 

• Associates degree or equivalent
• 2+ years of customer service experience
• Proficient in:
  • SAP
  • SalesForce
  • Microsoft Suite
• Demonstrated problem solving skills
• Consultative skills (team player with ability to multi-task) that help create value for the internal and external business partners
• Strong analytical skills
• Excellent verbal and written communication skills
• Must be organized and detail oriented
• Able to self-manage in a remote environment

Our Values

At Zep, we have developed a set of values focused on bringing even greater cohesion to our workplace. As part of this plan, we introduced a values framework called S.P.E.E.D. to align with our purpose of making the planet cleaner, safer, and more productive.

• Stewardship: We continuously improve the safety of our people and products, and we protect the planet by innovating solutions to reduce our environmental impact.

• Passion for Problem Solving: We listen to our customers and actively work to find solutions for unique situations. We think creatively to innovate and seize opportunities that will drive growth and make all our customers’ and consumers’ lives better.

• Empowerment: We encourage and lead our people to be accountable by equipping them to make decisions and own the outcome

• Expertise: We create innovative solutions and partnerships that are relevant to service our communities and customers.

• Doing the Right Thing: We expect our people to understand ethical boundaries and be inclusive of other backgrounds, ideas, and perspectives. Demonstrating honesty, respect and integrity in all actions is always expected.

Zep Inc. is an organization that is committed to diversity within its workforce and encourages all interested candidates, including women, minorities, & former military personnel to apply.  It is the policy of Zep Inc. that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability or sexual orientation.

As an Equal Opportunity and Affirmative Action Employer, Zep Inc. provides full employment opportunities to all qualified persons without regard to race, creed, color, religion, gender, sexual orientation, national origin, age, disability, marital status, ancestry, or veteran status or any other distinction outlined in all applicable federal, state, and local laws.