This position is On-site in either our Irving, TX or Boca Raton locations (4 days/week)
Summary:
Responsible for managing IT personnel including end user and third party provider activities pertaining to the design, development, testing, documentation, and implementation of application product and services.
Duties and Responsibilities:
- Responsible for overall management of team and assigned project.
- Responsible for overall financial, scope, and critical path management for assigned projects.
- Manage ETL development to integrated monitoring and billing from diverse platforms to ADT platform.
- Interface with acquisition teams and insure integrity of data being integrated to the ADT platform.
- Manage the financial, time, and resource aspects of project against a set budget and project plan.
- Manage MMB/Informix data extract, analyis and update demand funnel.
- Resolve project related issues or operational issues impacting IT or business.
- Define service levels and service agreements; manage IT operations.
- Review and evaluate work and prepare performance reports.
- Establish processes to identify, track, escalate, resolve, and report customer-related issues.
- Collaborate with the customer to define standards and measures for quality and customer satisfaction requirements.
- Assist and prepare the budget, forecast, and capital equipment reports.
- Coordinate system analysis and applications development activities through direct and indirect staff.
- Assist and recommend process and quality improvement activities for the organization.
- Perform as an internal consultant, advocate, mentor, and change agent.
- Provide vision and strategy for improvements.
- Lead and direct cross-functional teams in the areas of technology, future planning, and standard development practices.
- Deliver schedule milestones on-time to ensure project/program objectives are met.
- Responsible for personnel decisions including performance review and hire/fire activities.
- Mentor employees on career development and performance improvement
- Manage and mentor supervisors, project leads and/or technical staff.
- Perform other duties as assigned.
Requirements:
Education: Four (4) year degree or equivalent experience
Experience: 8 to 10 years
Skills:
- Advanced knowledge of major package applications software.
- Advanced written and verbal communication skills including ability to develop presentations and present to management.
- Advanced SQL, programming and analytical skills.
- Advanced background and understanding of business principles, practices and procedures.
- Advanced knowledge of MAStermind Business and/or MAStermind Monitoring.
- Advanced problem solving and negotiation skills.
- Functional understanding of general financial principles.
- Leverage business and technical expertise across disciplines, demonstrating a high level of industry knowledge.
- Contribute to the strategic direction of the client group(s).
- May provide guidance to senior management.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
Skills Required
- Four year degree or equivalent experience
- 8 to 10 years of experience
- Advanced knowledge of major applications
- Advanced SQL, programming, and analytical skills
- Advanced problem solving and negotiation skills
- Functional understanding of general financial principles
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
ADT Insights
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
