About Laivly
Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.
About the role
The team at Laivly is looking for a Senior Data Engineer to help design, build, and scale the data systems that power our reporting, analytics, and machine learning initiatives.
As Senior Data Engineer, you will work closely with our Reporting & Analytics team, Data Scientists, and business stakeholders to build reliable data pipelines, curate and optimize datasets, and ensure our data ecosystem supports scalable insights and innovation.
This role plays a key part in enabling data-driven decision making across the organization while helping evolve our modern data platform.
This remote role is open to Canadian residents.
As Senior Data Engineer, you will…
Build & Develop
- Build cloud-based data ingestion pipelines from multiple sources
- Develop scalable ETL processes and data integration workflows
- Create APIs and endpoints that integrate data across internal and external systems
- Has a keen ability for Data Modeling and Database design
Design & Optimize
- Structure and optimize datasets to support reporting, analytics, and development lifecycle
- Design and document data models, sources, and ingestion techniques
- Ensures system design facilitates good data hygiene, reliability, and observability across all systems and pipelines as well as pushes data quality as a critical feature
- Can balance design and optimization exercises against business cost
Collaborate
- Partner with Data Science and business teams to discover and organize data across distributed systems
- Support downstream stakeholders by delivering well-structured and accessible datasets
- Contribute to Agile development processes and continuous improvement initiatives
- Can mentor and develop peers and team members
Innovate
- Experiment with new tools, technologies, and approaches to improve our data ecosystem
- Share ideas and contribute to the ongoing evolution of Laivly’s data platform
- Can take a strong architectural approach with design and ensure compliance with existing frameworks but also for future growth states
As Senior Data Engineer, you have…
- 8-10+ years of experience working with data in SQL environments
- A degree in Computer Science, Mathematics, Statistics, or a related field
- Strong experience with SQL, ETL development, and data integration
- Experience with relational and non-relational databases
- Experience working within a data lake warehouse environment
- Python proficiency (Spark/Flink experience is a plus)
- Experience with C# development (JavaScript experience is a bonus)
- Experience working with cloud-based systems and distributed data platforms
- Familiarity with Agile methodologies, CI/CD pipelines, and process automation
- Experience with Trino, Iceberg, Kafka, Airflow, Polaris (considered a bonus)
You also bring:
- Strong problem-solving and analytical skills
- Ability to communicate complex data concepts to both technical and non-technical audiences
- Comfort working independently within a small, fast-moving team
- Curiosity, flexibility, and a passion for learning and working with data
Life at Laivly
Laivly gives you the opportunity to collaborate and grow your career with a creative, diverse, and passionate team. We work hard and play often, with a flexible environment that works with you. A career at Laivly means being part of a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world.
We’ve got a shared mission - and a Laivly future. Join us today!
Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws. Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
Laivly is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
Top Skills
What We Do
We’re an ambitious team of gamers, geeks, artists, and data science nerds helping to define the future of CX through the applied practical use of generative AI, machine learning, and automation in unique ways. Led by a team of experienced contact center experts, Laivly grew out of the specific needs and challenges of customer care and self-service. Now, the Laivly platform is helping some of the world’s biggest brands improve issues of cost, consistency, and productivity in their contact centers while keeping humans at the heart of customer service.
