The Role
Act as deputy to the Data Centre Manager for Pulsant Croydon, leading incident resolution, mentoring engineers, supporting clients and third parties, managing contractors and stock, performing monitoring and smart-hands tasks, and ensuring health, safety and compliance of the site.
Summary Generated by Built In
- On-site role at Pulsant's data centre in Croydon
- Monday-Friday - 7.5 hours per day between the core hours of 8am and 6pm.
- On call responsibilities in addition
In this varied role you’ll act as a deputy for the Data Centre Manager (DCM), assisting and supporting them in the management and operation of Pulsant’s Croydon Data Centre. You will work closely with the 2 Data Centre Services Engineers, mentoring them to ensure correct standards are adopted and providing training as required. You will also provide support and assistance to external and internal clients, ensuring that their expectations are always met or exceeded.
Key responsibilities:
Supporting the Data Centre Manager
- Ensuring the Data Centre is secure and compliant and appropriately resourced in and out of hours to support Pulsant clients, and report and respond to incidents should they occur in collaboration with the Data Centre Manager and compliance teams
- Lead the resolution of incidents with the relevant teams and ensure clear and timely communication and updates at all times
- Working with the project team to ensure well planned activities with a smooth delivery and handover of all client solutions
- Mentor, coach and support the Data Centre Service Engineers to deliver high quality service which meets Clients’ expectations
- Liaison and collaboration with contractors and suppliers to ensure requirements are clear and orders are at best value and to agreed timelines. Ensure stock levels are appropriate to support future demand
Client and 3rd party support
- Provide support to both external and internal Clients liaising positively and proactively with Clients in order to resolve any issues and exceed their expectations
- Perform system monitoring, environment monitoring, remote / smart hands activities on behalf of customers, 3rd parties and other Pulsant technical teams as required
- Maintain management of the 3rd party DCs and associated Clients
Health and safety
- Adhere to all policies and procedures ensuring records databases are kept updated, all related reports and checks are completed in a timely manner as per local procedures including the induction of new starters
- Ensure that Pulsant buildings are clean, safe, and secure by rigidly following safety and security procedures, and in conjunction with Pulsant accreditations and standards and logging faults and issues in line with procedures
- Ensure that the Incident management escalations process is followed as required
- Maintain a duty of care for everyone on site - immediately report any health and safety concerns, or anything unsafe or potentially dangerous to management and stop the work continuing
- Monitor and check plant and equipment and escalate problems or anticipated problems to ensure continued provision of service
What / who we're looking for:
- Data centre experience - as a Data Centre Support Engineer (or similar) - including computer hardware troubleshooting and cabling work.
- Experience mentoring team members
- Client centric, with the ability to build strong relationship with internal and external clients
If you’re excited about this opportunity but don’t meet every requirement listed above, we still encourage you to apply. We value transferable experience and potential - and you might be exactly who we’re looking for!
Pulsant offers:
- A supportive work environment with a focus on career growth, learning and development, work life balance and well-being.
- A friendly, family-like atmosphere where almost half of the team have been with Pulsant for 5+ years.
- Benefits include 5% pension contributions, private healthcare, life assurance, cycle to work scheme, EV scheme, free breakfast and snacks, Udemy license and more.
- Leave benefits - in addition to annual leave you get a birthday day off, annual wellbeing day and 2 x charity days per year. "}" data-trix-content-type="undefined" data-trix-id="797" >
To hear more about working at Pulsant check out:
pulsant.com/careers
pulsant.com/careers
linkedin.com/company/pulsant-limited/life/
Search @lifeatpulsant on LinkedIn and Instagram
About
Pulsant is a leading UK data centre and digital infrastructure platform which provides highly interconnected colocation and private Infrastructure-as-a-Service (IaaS) capabilities nationwide. Our dedicated team of around 300 professionals (with an average tenure of 7 years), support around 700 clients across the UK. With 14 data centres in key regional locations from Edinburgh to Fareham and Manchester to Newcastle, all interconnected by a 400Gbps capable network, it’s the UK’s most geographically diverse platform. Pulsant’s platformEDGE ™ infrastructure is secure, sovereign, high speed and low-latency, covering around 97 per cent of UK populations within five milliseconds.
Skills Required
- On-site work at Pulsant Croydon data centre (Monday-Friday core hours)
- Data centre experience as a Data Centre Support Engineer or similar
- Computer hardware troubleshooting experience
- Cabling work experience
- Experience mentoring and coaching team members
- Client-centric with strong client relationship skills
- On-call responsibilities
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The Company
What We Do
Pulsant is the UK’s premier digital edge infrastructure company providing next-generation cloud, colocation and connectivity services. With a network of 12 strategically located edge data centres, Pulsant brings the advances of edge computing within reach of 95 per cent of the UK population. Founded 27 years ago, with a mission to help businesses prosper, Pulsant delivers the transformational high-speed, high-bandwidth, low latency advances of edge computing, processing data close to the people and machines that generate and use it. Regional enterprises and service providers across the UK use Pulsant’s edge infrastructure platform to build, connect and deploy the applications they need to innovate and grow. Pulsant’s highly resilient, next-generation edge infrastructure platform offers unrivalled connectivity with the major global cloud providers. Its network of data centres is interconnected through a low latency network fabric delivering access to connectivity and compute services across the UK and beyond. Headquartered in Maidenhead and with over 1,200 clients and multiple accreditations, including ISO27001 and PCI DSS, Pulsant has more experience in working with organisations to achieve their digital ambitions through edge infrastructure and hybrid cloud environments than any other UK company
