Senior Data and Quality Analyst

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Key Responsibilities:

• Power BI & Power Apps Development

• • Design, develop, and maintain advanced Power BI dashboards and reports tailored for executive and operational audiences.

  • Build and optimize Power Apps to support business processes and reporting needs.

  • Integrate and model data from multiple sources (SQL, Excel, APIs, cloud platforms, etc.) for comprehensive analytics.

  • Ensure data accuracy, consistency, and security across all reporting solutions.

• Data Analysis & Visualization

• • Perform complex data analysis, pattern recognition, and statistical modeling to uncover actionable insights.

  • Present findings in clear, compelling visual formats suitable for both technical and non-technical stakeholders.

  • Translate business requirements into effective data models and visualizations.

• ITSM Quality Management

• • Drive quality improvement initiatives for ITSM practices, leveraging frameworks such as Lean, Six Sigma, and other industry standards.

  • Govern quality for ITSM practices

  • Develop and monitor KPIs, metrics, and dashboards to track quality of ITSM practices, improvements and operational efficiency.

  • Analyze ITSM process performance, identify gaps, and implement corrective actions to drive service excellence.

• Stakeholder Engagement

• • Collaborate with IT, business, and leadership teams to understand requirements and deliver impactful solutions.

  • Provide training and support to users on Power BI, Power Apps, and quality management best practices.

  • Provide support and advice to all stakeholders around ITSM Data and Quality Process

  • Communicate complex analytical concepts and quality improvement strategies effectively to diverse audiences.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Analytics, or related field.

• 7+ years of hands-on experience in Power BI report development and Power Apps.

• Advanced proficiency in data integration from multiple sources (cloud, on-premises, APIs, etc.).

• Strong expertise in data analysis, data modelling, statistical modeling, and pattern recognition.

• Excellent in data presentation and visualization

• Skilled in business process modeling, mapping, and documentation, using tools such as Visio, BPMN, or UML. 

• Demonstrated experience in quality management systems and frameworks (Lean, Six Sigma, ISO, etc.).

• Proven track record in driving ITSM process quality initiatives.

• Excellent communication, presentation, and stakeholder management skills.

• Ability to work independently and lead cross-functional teams.

• Attention to detail and quality orientation. 

• Relevant certifications (Power BI, Six Sigma, Lean, ITIL, etc.) highly desirable.

Preferred Attributes:

• Experience in ITSM platforms (ServiceNow, Remedy, etc.).

• Familiarity with cloud data services (Azure, AWS, Google Cloud).

• Strong problem-solving and analytical mindset.

• Passion for continuous improvement and innovation.