Senior Data Analyst

Remote position within Argentina & Uruguay

RYZ Labs is looking for a Senior Data Analyst to join one of our clients working in the hospitality industry. This Analyst will sit within the Data and Analytics team within the larger Product org of our client. This is a high-impact role where you will get to partner with Guest Service Leaders to help define KPIs and own measurement and analysis of operations metrics. This includes analyzing, testing, and building dashboards to monitor GGS operations performance, as well as identifying new opportunities for cost optimization and providing actionable recommendations to improve the guest experience. 

As a Senior Analyst, you will work cross-functionally to define key metrics and measures of success, work with the data engineering teams to build and ensure quality tracking, and use a variety of data sources to build tools and uncover insights that drive key business decisions. If you are passionate about crafting tangible, usable business insights from data, working in a highly collaborative and cross-functional environment, and tackling complex analytics challenges, we want to hear from you!

Basic Qualifications: 

- Results-oriented individual with the ability to identify dependencies, and leverage multiple sources of information at once 

- 4+ years of experience in an analytics role at a public or high-growth start-up

- Advanced skills in SQL with the ability to write complex and optimized queries

- Proficiency in Tableau or other data visualization tools

- Experience with experiment design and statistical test analysis

- Experience in Python and/or R is a big plus

- Previous experience in Contact Center analytics is preferred but not required

- Ability to prioritize and respond to analytics requests in a fast-paced environment

- Intellectually curious and excited to learn

Key Responsibilities:

- Measure, track, and analyze operations efficiency, identify trends, work with stakeholders to understand root causes, and translate learnings into actionable insights. 

- Build, own, and maintain key performance metrics and dashboards and present insights to business partners and executive leadership. 

- Formulate success metrics to improve the effectiveness and efficiency of our client’s Global Guest Service systems and processes. 

- Provide strategic insights into inbound and outbound interactions

- Partner with multiple internal stakeholders to build datasets, conduct robust analyses, and translate data into actionable insights for Contact Center performance. 

- Work closely with other data partners (eg. Data PMs, BI, and Data Engineers, etc.) to scale our client’s data ecosystem and enable cross-functional projects.

About RYZ Labs:

RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world.

Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years.

At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists.

Our values and what to expect:

- Customer First Mentality - every decision we make should be made through the lens of the customer.

- Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.

- Ownership - step up if you see an opportunity to help, even if not your core responsibility. 

- Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.

- Frugality - being frugal and cost-conscious helps us do more with less

- Deliver Impact - get things done in the most efficient way. 

- Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.