Company Introduction:
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview:
Data Analysts on the TW Logistics Analytics team are responsible for understanding and improving the entire customer delivery journey—from order placement to final delivery (last-mile logistics)—through data-driven insights.
Specifically, they:
- Build and maintain data infrastructure, including pipelines, data mart tables, and dashboards, to ensure stakeholders have access to accurate and timely data when they need it.
- Ensure data accuracy, consistency, and reliability through validation, backfilling, and governance processes.
- Conduct deep-dive analyses to identify root causes behind operational issues and uncover actionable opportunities for improvement, going beyond surface-level metrics.
- Partner closely with Engineering, Product, and Operations teams to develop innovative analytical approaches that enable insights and capabilities that were previously not possible.
What You Will Do:
End-to-End Delivery Operations Analytics- Define and monitor key KPIs related to the delivery network, delivery status, and courier operations, and identify the root causes of operational issues through data-driven analysis.
- Track and analyze operational metrics such as delivery success rate, delivery lead time, and courier productivity, uncover improvement opportunities, and support data-driven decision-making within the Operations organization.
- Evaluate the impact of new initiatives, such as route optimization and network redesign, through rigorous pre- and post-launch data analysis.
- Design simulation frameworks and provide accurate, actionable insights to help decision-makers make informed business decisions.
- Design, build, and maintain the data pipelines (Airflow DAGs) and data mart tables (Hive/Presto) that serve as the foundation for delivery-domain analytics.
- Ensure data integrity and reliability through validation, backfilling, and governance processes, while maintaining a trusted data ecosystem.
- Develop and manage business reports and dashboards for leadership teams and key stakeholders.
- Communicate analytical findings clearly and concisely to diverse audiences, fostering a data-driven decision-making culture across the organization.
- Partner closely with Product Managers, Program Managers, Engineers, and Operations teams to translate business questions into analytical frameworks and deliver timely, actionable insights.
Essential Qualifications
- 3+ years of experience analyzing large-scale datasets using SQL (Presto/Hive).
- Experience developing data ETL processes and orchestrating data pipelines (e.g., Airflow).
- Experience building dashboards and business reports using tools such as Tableau, Power BI, or Zeppelin.
- Strong ability to identify, troubleshoot, and resolve data quality and validation issues.
- Proven ability to work effectively in cross-functional environments with Engineering, Product, and Operations teams.
- Excellent communication skills with the ability to clearly present analytical findings and recommendations to stakeholders.
- Business proficiency in Mandarin Chinese.
- Intermediate English proficiency, including reading, writing, and verbal communication.
Preferred Qualifications:
- Knowledge of logistics and delivery operations, including last-mile delivery, delivery network design, and Warehouse Management Systems (WMS).
- Understanding of statistical methodologies, including A/B testing and causal inference.
- Proficiency in Python for data analysis, automation, and workflow optimization.
- Experience working with diverse data systems in global and multi-market environments.
- Proven track record of leading end-to-end analytics projects, from problem definition and analysis design to insight generation and decision support.
- Experience leveraging AI/ML tools (e.g., LLM-based coding assistants, Generative AI) to improve analytics workflows, such as automated query generation, accelerated pipeline development, and automated insight summarization.
- Business proficiency in both English and Korean.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status.
- We are proud to offer equal opportunities for all applicants.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/
Skills Required
- 3+ years analyzing large-scale datasets using SQL (Presto/Hive)
- Experience developing data ETL processes and orchestrating data pipelines (e.g., Airflow)
- Experience building dashboards and business reports using Tableau, Power BI, or Zeppelin
- Strong ability to identify, troubleshoot, and resolve data quality and validation issues
- Proven ability to work effectively in cross-functional environments with Engineering, Product, and Operations teams
- Excellent communication skills to present analytical findings and recommendations
- Business proficiency in Mandarin Chinese
- Intermediate English proficiency (reading, writing, verbal)
- Knowledge of logistics and delivery operations, including last-mile delivery and WMS
- Understanding of statistical methodologies (A/B testing, causal inference)
- Proficiency in Python for data analysis, automation, and workflow optimization
- Experience working with diverse data systems in global and multi-market environments
- Proven track record of leading end-to-end analytics projects
- Experience leveraging AI/ML tools (LLM-based coding assistants, Generative AI) to improve analytics workflows
- Business proficiency in English and Korean
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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