Senior Cyber Incident Event Manager

Senior Cyber Incident Event Manager
Capital One's cyber incident and event management team supports the rapid and effective response to high impact cyber security events affecting Capital One owned and managed technology assets.
The associate in this role is within the Capital One cyber security operations center. When cyber incidents occur, the associate in this role will lead and coordinate response activities to ensure effective remediation. This is an operational role which may include occasional non-standard working hours.
Responsibilities:

• Execute day-to-day incident management operations
• Use technology infrastructure and operational processes to enable a more effective incident management process
• Develop and distribute executive-level summaries of cyber incidents which impact Capital One assets
• Communicate technical cyber threat & incident response operations information across the company, to include the CISO and CIO
• Verify work is properly documented in the system of record
• Engage with associates across the Capital One enterprise
• Identify and track incident management performance measures to provide relevant performance trends over time
• Define quantifiable Key Performance Indicators (KPIs) to measure efficiency and success of Incident Response team activities
• Automate the production of interval based reports which provide KPI metrics
• Coordinate with various teams in clarifying security risks, roles and responsibilities related to ongoing Incident Response cases
• Provide support to operational and cybersecurity strategy development
• Maintain updated knowledge of best practices in cyber operations and incident response processes to identify and recommend new technologies or processes with the potential to enhance operations
• Develop, follow, and maintain playbooks which enable consistent work
• Identify and enhance processes where automation has the potential to improve efficiency
• Lead, mentor, and assist team members in their day-to-day execution

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• At least 4 years of experience in cyber security or information technology
• At least 3 years of experience in cyber security operations

Preferred Qualifications:

• 3+ years of experience performing in a role which requires very strong communication skills with the ability to manage responsibilities across multiple areas and projects
• 2+ years of experience with emergency management (NIMS/ICS)
• 2+ years of experience analyzing information and data
• 2+ years of experience with technical troubleshooting
• 2+ years of experience with process management
• 2+ years of experience with public cloud environments (AWS, Azure, GCP)

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $175,800 - $200,700 for Manager, Cyber Technical
McLean, VA: $193,400 - $220,700 for Manager, Cyber Technical
New York, NY: $211,000 - $240,800 for Manager, Cyber Technical
Plano, TX: $175,800 - $200,700 for Manager, Cyber Technical
Richmond, VA: $175,800 - $200,700 for Manager, Cyber Technical
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).