Summary:
Delaware Nation Industries (DNI) is seeking a Senior Customer Technical Support Specialist to support the NAVSEA mission at Dam Neck Annex. This program provides full-spectrum Information Technology (IT), Cybersecurity, and Information Management Support to the Naval Surface Warfare Center Dahlgren Division (NSWCDD). This team delivers expert services in cybersecurity, data analytics, enterprise architecture, and systems administration. It ensures secure, efficient, and modern digital operations that support Navy mission readiness and IT transformation objectives.
Responsibilities:
- Provide Tier II/III technical support using platforms such as BMC Remedy and ServiceNow.
- Troubleshoot and resolve complex IT incidents and service requests.
- Document issues and resolutions in accordance with ITIL best practices.
- Assist in onboarding, account creation, and user access management.
- Coordinate with system administrators and network teams to resolve escalated issues.
- Develop user guides and conduct basic training sessions for end-users.
- Support IT asset tracking, updates, and configuration management.
Requirements
- DoD Secret Security Clearance required.
- Six (6) years of professional experience in Help Desk operations within DoD or Federal environments.
- IAT III certification (e.g., CASP+, CISSP, or CISA).
- Proficiency with ServiceNow or BMC Remedy ticketing systems.
- Strong customer service and communication skills.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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What We Do
DNI (Delaware Nation Industries) is the parent organization for all Information Technology focused businesses owned by the Delaware Nation. Founded in 2014 DNI was created to support the rapid growth of the tribe’s first 8(a) technology firm, Indigenous Technologies, LLC. In 2011 Indigenous Technologies began several teaming partnerships with CSI, LLC. and was awarded 4 prime contracts with federal customers as a result of this arrangement. This partnership continued through the Fall of 2014 when DNI purchased CSI adding its capabilities and past performance to the growing Tribal IT Services division. As a result of this strategic acquisition by the Delaware Nation, CSI became the second Tribally owned technology focused LLC in the Delaware Nation portfolio. The third company under DNI operations is CreativeIT, LLC. CreativeIT is being built with an eye to the future and is focused on developing core competencies which supplement the strong capabilities of its sister organizations. DNI continues to build a strong team of companies, providing an all-inclusive suite of Information Technology services and capabilities to our clients.
