Work Schedule
Standard (Mon-Fri)Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, OfficeJob Description
Job Title: Senior Customer Support Engineer
Location: Ahmedabad
About the company
About Company: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers.
Education
- Bachelor of Engineering (Information Technology / E&TC / CS / Instrumentation/Bio-tech/other), BCA, MCA or relevance experience.
Experience
5 + years of hands-on working experience on Chromeleon CDS (Chromatography Data System) or other CDS application available in the market.
Job Summary
Hiring a skilled individual for the Senior Customer Support Engineer position in Ahmedabad. This role supports the Chromeleon Client-Server Installations, troubleshooting. It involves onsite customer visit and travelling across region. It offers an outstanding opportunity to work in a world-class organization.
Responsibilities
As a Senior Customer Support Engineer, you will:
Role includes Chromeleon CDS software deployments on all types of client-server network architectures.
- Expertise in Windows domain, Server OS, Networking, DHCP, DNS, coupled with insights into Cloud environment, Virtual servers, SQL, Oracle, etc.
- Diagnose and troubleshoot Software issues, network issues to minimize downtime.
- Knowledge of Pharma Customer compliance and understanding of regulatory audits (USFDA, EDQM, ANVISA, EU).
- Knowledge of Chromatography instruments like HPLC’s, GC’s, MS and its usage in the industry.
- Maintain customer KPI’s and requires customer escalation handling skills, Review Meeting.
- Collaborate with cross-functional teams to successfully implement maintenance solutions.
- Determine the most efficient methods for completing assigned tasks.
- Requires travelling at short notice and may include overnight stays in a different city \ state.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
At Thermo Fisher Scientific, each one of our +100,000 extraordinary minds have a unique story to tell. Apply today http://jobs.thermofisher.com.
ThermoFisher is committed to crafting a diverse work environment that values and respects individuals from all backgrounds.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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