When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleSENIOR CUSTOMER SUPPORT ENGINEERLocation(s)Bilbao (Vizcaya), Spain
Ready to make a real impact in the world of analytical science?
At PerkinElmer, we’re looking for a Senior Service Engineer with a strong background in chromatography who is passionate about supporting cutting-edge laboratory environments in the Basque Country.
This is more than just a service role – it’s an opportunity to become a trusted partner to our customers, driving excellence in science and innovation.
What You’ll Do
Perform installations, validations, preventive maintenance, and repairs on sophisticated analytical instrumentation, ensuring top-tier quality and compliance.
Build strong relationships with customers by understanding their workflows and offering tailored solutions, training, and technical support.
Identify and develop revenue opportunities (billable services, consumables, upgrades).
Ensure proper maintenance of tools, spare parts, and company equipment.
Play an active role in enhancing product quality through proactive feedback and quality notifications.
Continuously develop your skills via company-sponsored training and certification programs.
Ensure compliance with safety, environmental, and operational standards.
What We’re Looking For
Experienced professional in chromatography service – someone who knows their way around GC, HPLC, or LC/MS systems.
Exceptional problem-solving mindset, detail-oriented with a passion for precision.
Strong communication skills and a customer-first attitude.
Hands-on technical knowledge and the ability to work independently on complex instrumentation.
Comfortable using Microsoft Office tools and digital reporting platforms.
Fluent in English and Spanish.
Qualifications
A Bachelor’s or Associate Degree (or military equivalent) in Science, Engineering, Electronics, or a related technical field.
3–5+ years of experience in servicing laboratory equipment.
A valid driver’s license and the ability to travel frequently (up to 50%) within your territory.
Legal right to work in the EU.
Nice to have:
Certifications on relevant lab instruments.
Familiarity with instrument control software and laboratory safety procedures.
What It’s Like to Work With Us
You’ll spend time in high-tech labs, occasionally working in cleanrooms or environments with biological materials and chemicals – full PPE provided.
The role is dynamic – from client sites to hands-on tech work – so adaptability and curiosity are key.
You’ll be backed by a passionate and expert team, with continuous learning and growth opportunities.
What We Offer
Company car, laptop, mobile phone
Competitive salary and benefits
Comprehensive training and onboarding
A collaborative, science-driven culture that values your expertise
Join PerkinElmer and help scientists make the world healthier, cleaner, and safer.
Apply today and bring your chromatography expertise to a company where your work truly matters.
Similar Jobs
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.
PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.
Learn more at www.newperkinelmer.com.
