About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About the role
In Supply Chain, we are uniquely positioned to see our products come to life, end to end - starting with our materials through to the touch point of our brand with consumers. Join us & become both the voice of the customer for supply & the integrator across Sales, Marketing & Finance.
As a Senior Manager for the Customer Supply Chain in EMEA, you will bridge the gap between internal supply chain operations and our commercial teams spanning retailers, franchises as well as our own stores and digital platforms within Wholesale Channel. This position focuses on optimising the end to end Order to Cash and fulfilment process, for our dynamic skincare and cosmetics portfolio. You have a laser focus on enhancing Service Levels as well as driving collaborative growth through superior customer management, logistics execution and data driven insights. You will be responsible for ensuring product availability across diverse UK, European, Middle Eastern, and Australian markets while focusing on service fulfilment for short and mid (S&OE) term planning.
This role requires a sophisticated understanding of the beauty industry, heavily NPD driven - where trends move fast and product lifecycles are short. We need a tech savvy leader who can navigate a complex systems landscape including NetSuite/SAP, as well as master the art of customer systems to align Charlotte Tilbury’s Supply Chain capabilities with customer requirements.
As a Senior Customer Supply Chain Manager you will
- Lead, mentor, and develop a team of Customer Supply Chain Managers and planners, responsible for fulfilment of customer orders at optimal cost, fostering a culture of continuous improvement and “Customer at the Heart”
- Serve as the primary supply chain point of contact for Strategic Partnership with major retailer/wholesale accounts, conducting regular business reviews and aligning supply chain capabilities with customer requirements
- Oversee the order management and fulfilment cycle, ensuring high “On Time, In Full” (OTIF) performance while minimising shortages and delivery discepancies
- Integrate the S&OE (Sales & Operations Execution) process through collaborative planning. Support SISO reviews and lead joint business planning sessions with commercial teams and customers to improve forecast accuracy and promotional execution, new channel/distribution gains with excellence
- Facilitate cost optimisation by identifying and implementing cost to serve initiatives, such as pallet configurations, reduction of delivery penalties/discrepancies and streamlining the returns process
- Customer at the Heart: transition the team from transactional order processing to a proactive, value added partnership model, implementing root cause analysis for any service failures
- Analytical rigour: ability to translate complex data sets into actionable insights. Leverage the ERP system and BI tools to develop insights for tracking Service KPIs, inventory health at retail and supply chain efficiency.
Who you will work with
You will report to Reporting to EMEA Supply Chain Director
About you
- Advanced level at Microsoft Excel (ability to build complex tools and dashboards, pivot tables, etc)
- Good interpersonal, communication & relationship management skills including ability to influence & communicate at all levels
- Service mindset, taking ownership for service with a proactive approach to issues & opportunities as well as understand the financial impact of decisions
- Ability to build relationships & be a strong team player, with focus on improvements to data integration, daily processes & reporting/analytics & insights
- High levels of numeracy & logical reasoning; ability to assimilate & act on complex data & information
- SAP experience beneficial, as the lead tool of the Puig group, however, training on current systems will be provided in role
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
- We’re a hybrid model with flexibility, allowing you to work how best suits you
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your fury friend to work with you on our allocated dog friendly days and spaces
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Skills Required
- Advanced Microsoft Excel (complex tools, dashboards, pivot tables)
- Experience leading and developing a team of customer supply chain managers/planners
- Primary supply chain contact experience for major retail/wholesale accounts and conducting business reviews
- Order management and fulfilment expertise with focus on OTIF, shortage reduction and delivery discrepancy resolution
- Experience integrating S&OE/SISO processes, collaborative planning, and improving forecast/promotional execution
- Familiarity with NetSuite or equivalent ERP systems
- SAP experience
- Experience using BI tools to translate complex data into actionable supply chain insights
- Strong interpersonal, communication and stakeholder influence skills
- Service mindset, ownership of service performance and understanding financial impact of supply chain decisions
- High numeracy and logical reasoning ability
- Experience within a fast-paced, NPD-driven beauty or FMCG environment
- Experience implementing cost-to-serve initiatives and returns/process improvement
Charlotte Tilbury Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Charlotte Tilbury and has not been reviewed or approved by Charlotte Tilbury.
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Parental & Family Support — Paid parental leave appears notably generous in eligible regions and roles. This element is frequently highlighted as a standout part of the package.
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Leave & Time Off Breadth — Paid holidays and substantial PTO are commonly available for many full-time roles. These allowances meaningfully contribute to overall value when scheduling permits.
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Wellbeing & Lifestyle Benefits — Product discounts, periodic gifting, and access to wellbeing resources such as an Employee Assistance Program are emphasized. Learning access and everyday perks like fitness partnerships or office snacks further enhance perceived value.
Charlotte Tilbury Insights
What We Do
With over 27 MAGICAL years in the beauty industry, Charlotte Tilbury MBE - the world’s No1 makeup artist - launched her ICONIC beauty company in September 2013 to record-breaking results and critical acclaim. The success since has been truly phenomenal. The award-winning collection of magic makeup and skincare innovations is adored by supermodels, starlets, entrepreneurs & icons. It is one of the fastest growing beauty companies GLOBALLY, has won countless awards and has broken records across countries, channels and categories. We have SO many exciting opportunities for you to join the Dream Team in our beautiful Central London Head Office. At Charlotte Tilbury Beauty, we love what we do and strive to be the best. Dare to dream it, dare to believe it, dare to do it! Join our team of LIMITLESS THINKERS and RULE BREAKERS and help make beauty dreams come true ALL around the world! We can’t wait to hear from you!
