Company Description
Senior Customer Supply Chain Consultant (Location: Nairobi)
Functional Area: Mobility Aftermarket.
Corporate success at Bosch is determined by innovation capability and an edge in know-how. Accept with us the challenge of new tasks by your willingness to permanently learn something new.
Robert Bosch East Africa is a growing business in the Bosch Group located in Nairobi, Kenya. We operate in the business divisions Mobility Aftermarket, Power Tools and Home Comfort.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.
Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
Join in and feel the difference.
Job Description
Your responsibilities:
- Primary customer contact for Order Intake and follow up
- Interface between customer & logistics service providers (including warehouse & transport arrangements & communication
- Orders on Hand management, including back order follow up, monitoring & feedback
- Support to the Sales and Accounting Teams for Accounts Receivables related to RFC & POD processing & submissions
- Handle and respond to all customer requests.
- Support business with Automation projects related to customer data processing (order placement, order amendment etc)
- Coordination & monitoring of reverse logistics processes including processing of customer RFCs and Claims
- Customer 3rd Party Business coordination including processing & monitoring of battery & direct orders
- Facilitating export customer documentation & transportation processes
- Drive Business Operational Initiatives with O2C environment.
- Handling very low-level technical enquiries on parts availability.
- Support sales and marketing in promotional activity.
- Mentors junior staff within the department.
- Takes on additional responsibility for soft leadership topics.
- Drives key KPIs and projects.
- Is a key interface with other departments.
Qualifications
Education:
- Degree in supply chain / logistics or related field.
- Intermediate level MS Excel
- Vast exposure and drive for digitization.
- Customs and Foreign trade exposure.
- Logistical background.
Experience and knowledge:
- Computer literate, experienced in MS Office
- SAP knowledge experience is essential
- Good understanding of the supply chain processes
- Automotive parts sales experience an advantage
- Bosch Automotive product knowledge an advantage
- Strong team player.
- Mentor to others.
Your personal characteristics and skills:
- Solutions driven.
- Strong Customer Service focus.
- Fluent in English (speak, read and write)
- Able to handle pressure – sense of urgency
- Good communication skills – telephone and e-mail
- Pleasant nature, reliable and able to mix with external parties
- Analytical and detail oriented.
- Demonstrate Leadership ability.
Additional Information
Major Challenges:
- Dealing with harsh feedback from external parties.
- Managing stakeholder expectations internally.
- Balancing long lead time operational delivery with within the call centre environment.
- Managing tight delivery deadlines.
- Project management.
- Soft leadership topics.
- Understanding West African & Central African trade and logistical markets as it relates to Customer behaviour and logistical requirements.
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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