The more AI does, the more people want to be in the same room. The retirement party. The rehearsal dinner. The offsite where a team that has only met over video finally sits at one table.
Someone has to make those gatherings happen, and today that person is drowning. Private events and group dining are an $80 billion market in the United States, and most of it still runs on email chains and spreadsheets or legacy software.
At Perfect Venue we are on a mission to bring communities together by making it effortless to plan events. We combine intuitive software with AI agents that make it easy for venues to increase sales, save hours every week, and bring their communities together.
We are backed by top investors and operators like the Hustle Fund, Defy.vc, Amity Ventures and are used by thousands of venues nationwide from Michelin star restaurants to your favorite bar.
Role OverviewWe are looking for a Senior Customer Success Specialist to support, onboard, and grow our customers. This role is responsible for delivering an exceptional customer experience from initial implementation through ongoing account management. You will serve as a trusted partner to venue operators, ensuring they are successful with Perfect Venue and maximizing the value of our platform.
This is an in-office role 3-4 days/week in San Francisco.
Key ResponsibilitiesOnboarding
Lead new customer onboarding and implementation
Conduct product training sessions for venue teams
Ensure successful setup of accounts, workflows, and integrations
Guide customers to early wins and product adoption
Account Management
Own a book of existing venue accounts and build relationships
Run proactive check-ins tied to the customer's season, catching low usage or slipping engagement before it turns into a cancellation
Identify and sell add-ons that fit the venue's actual workflow, including payments, additional users, and premium modules
Customer Support
Respond to customer inquiries via chat, email, and video calls
Troubleshoot issues and provide timely, thoughtful solutions
Escalate product bugs or complex issues to the appropriate internal teams
Maintain high customer satisfaction and response time standards
Qualifications
4+ years of experience in a Customer Success/Account Management role
Strong communication skills, both written and verbal
Comfortable leading video calls and product demos
Highly organized and detail oriented
Competitive compensation including meaningful equity you’ll actually be able to use
Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
Flexible PTO & 401(k)
Daily lunches when onsite
Unlimited book budget
Company laptop
Complimentary One Medical membership for you and your family
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will work to provide reasonable accommodations to applicants with physical and mental disabilities.
Skills Required
- 4+ years of experience in Customer Success or Account Management
- Strong written and verbal communication skills
- Comfortable leading video calls and product demos
- Highly organized and detail oriented
- In-office 3-4 days per week in San Francisco
What We Do
Easily manage events with the best event management software for independent venues and hospitality groups.
