Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
We are seeking a Senior Customer Success Partner to join our global Sabre Airline Tech team, where innovation knows no borders. This team serves as the dedicated advocate for airline clients, ensuring they gain maximum business value, adoption and performance from their technology investments. By connecting client needs with internal product, care and delivery experts, the team turns operational complexity into clear paths for client growth and satisfaction. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.
As a Senior Customer Success Partner, you will drive solution adoption, account health and client satisfaction across a portfolio of key airline accounts. You will navigate complex client landscapes, evaluate system interdependencies and advocate for client interests across Sabre teams to resolve high-priority issues quickly. This role requires sharp analytical skills, executive presence and the initiative to manage multiple client relationships independently.
What you'll do
- Partner with client leaders to drive solution adoption, demonstrate business value and ensure data integrity across the Sabre portfolio.
- Lead regular operational and business reviews with client stakeholders and regional Sabre leaders to track performance, communicate action plans and manage issue prioritization.
- Navigate internal product owners, project delivery leaders and Customer Care teams to address chronic trends, manage deployment risks and coordinate high-severity incident responses.
- Analyze client system landscapes, competitor products and home-grown solutions to design process flows and technical workflow improvements that support evolving client needs.
- Leverage CSP tools, analytics dashboards and automated scorecards to track operational trends, optimize communication channels and accelerate issue resolution.
What you'll bring
- 3 to 5 years of experience in account management, customer success or client relationship management within the airline or aviation technology sector, including direct experience with Sabre solutions.
- Proven track record of managing multiple client accounts, building long-term relationships and confidently engaging with manager, director and executive stakeholders.
- Strong analytical skills and problem-solving ability, with a demonstrated capacity to take initiative, work independently and operate effectively within team environments.
- Solid understanding of complex client IT landscapes, process flow mapping and technical interdependencies across industry platforms.
- Experience with e-commerce, web services and APIs is preferred.
Benefits that support you
We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:
- Competitive pay and performance-based bonuses
- Flexible work options
- Comprehensive healthcare coverage
- Generous PTO and holidays
- Strong retirement planning support
- Family-friendly benefits
- Professional development opportunities
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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Skills Required
- 3 to 5 years of experience in account management, customer success, or client relationship management within the airline or aviation technology sector
- Direct experience with Sabre solutions
- Experience managing multiple client accounts and building long-term client relationships
- Experience engaging with manager, director, and executive stakeholders
- Strong analytical and problem-solving skills
- Ability to take initiative, work independently, and collaborate effectively within teams
- Understanding of complex client IT landscapes, process flow mapping, and technical interdependencies across industry platforms
- Experience with e-commerce, web services, and APIs
Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
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Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
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Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
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Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
