Senior Customer Success Manager

Posted 7 Hours Ago
Be an Early Applicant
Hiring Remotely in Austin, TX, USA
In-Office or Remote
Senior level
Software
Maximize the impact of your comp plans! QuotaPath motivates sellers and centralizes sales commission tracking, modeling,
The Role
The Senior Customer Success Manager will onboard large customers, manage implementations, collaborate with teams, advocate for clients, and gather feedback to improve processes.
Summary Generated by Built In

About QuotaPath

QuotaPath helps revenue teams take ownership and accountability for financial goals through comp plan design guidance, automated commission tracking, and built-in collaboration tools. Industry-leading companies like Drata, LaunchDarkly, and Betterment trust us to automate the commission tracking and payment process for their go-to-market teams.


Working at QuotaPath means you’ll have the opportunity to solve complex challenges, grow your skills, and contribute to a product that makes a real difference. We’re a passionate team that values curiosity and ownership. If you’re excited about working on meaningful products with a collaborative, dynamic team, QuotaPath is the place for you.


About the Role

This role goes beyond standard customer success, and you’ll be working directly with decision-makers across Sales, Finance, and Revenue Operations to solve real operational challenges. You’ll need to be technically sharp, comfortable navigating complex data environments, and confident presenting solutions to leadership.


You’ll collaborate with a Solutions Engineer and Account Manager to provide a best-in-class customer experience. This role involves advocating for and supporting our customers throughout their journey, ensuring they have an exceptional experience and achieve measurable outcomes. This role is critical to our ability to scale.


Key Responsibilities

      Lead end-to-end onboarding for our larger customers, including kick-off calls, account configuration, CRM integrations, and live training.

      Conduct thorough data discovery and compensation plan mapping across multiple systems and data sources.

      Act as a compensation process expert - educating customers on best practices for plan creation, modeling, and CRM structure.

      Collaborate closely with Solutions Engineers and Account Managers to deliver a cohesive, best-in-class customer experience.

      Navigate multi-stakeholder environments confidently, presenting solutions to VPs, Finance, and Revenue Operations leaders.

      Identify and surface upsell opportunities in partnership with the Account Management team.

      Gather and synthesize customer feedback to inform product improvements.

      Contribute to refining and improving the onboarding process as we scale into more premium and complex customer segments.


What We’re Looking For

      5+ years in a customer-facing role such as Customer Success, Implementation, Onboarding, or Account Management - ideally in B2B SaaS.

      Proven experience managing complex, multi-stakeholder implementations with multiple data systems and integrations.

      Strong CRM proficiency - hands-on experience administering or deeply working within Salesforce, HubSpot, or comparable platforms.

      Advanced spreadsheet skills (Google Sheets or Excel) - you’re comfortable building models, doing data mapping, and troubleshooting formula logic.

      Demonstrated ability to leverage AI tools to increase productivity, improve deliverables, and solve ambiguous problems faster.

      Strong project management skills with the ability to handle multiple complex onboardings simultaneously without dropping the ball.

      Excellent written and verbal communication - you can break down technical concepts for both technical and non-technical audiences.

      High attention to detail and a natural sense of curiosity when something doesn’t add up.


Bonus Points

      Experience with compensation plans, commission structures, or RevOps workflows.

      Familiarity with ERP systems or experience connecting multiple data systems.

      Experience with SQL, Python, or other data tools.

      Prior experience at an early-to-mid stage startup where you’ve had to build as you go.


Why QuotaPath?

      Competitive on-target earnings with base salary + variable (shared during the interview process).

      Generous equity offerings + 401(k) contribution

      Comprehensive health coverage with 90% of employee premiums paid.

      Flexible PTO and half-day Fridays year-round.

      A collaborative, inclusive team that genuinely invests in your growth and development.


Our Commitment

At QuotaPath, we’re proud to be an equal-opportunity employer. We believe a diverse and inclusive workplace makes us a more capable, innovative, and competitive company. We welcome people who represent diversity in their backgrounds, ethnicities, cultures, and experiences, and we do not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other legally protected status.


#LI-Remote

Skills Required

  • 5+ years in a customer-facing role such as Customer Success, Implementation, Onboarding, or Account Management
  • Proven experience managing complex, multi-stakeholder implementations
  • Strong CRM proficiency - hands-on experience with Salesforce, HubSpot, or similar
  • Advanced spreadsheet skills with Google Sheets or Excel
  • Strong project management skills with the ability to handle multiple onboardings
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The Company
HQ: Austin, TX
50 Employees
Year Founded: 2018

What We Do

Sales compensation should motivate your revenue team We see teams overcomplicate sales compensation pretty regularly. Balancing your core financial targets with the interest of your sales team is tricky. Our founders created QuotaPath in 2018 to partner with you on your compensation strategy and remove complexities that slow your revenue team down. Through our sales compensation management solution and comp plan design expertise, we rally GTM teams through purpose-driven comp plans, commissions visibility, and streamlined workflows. Build ownership and accountability around incentive pay and get the results you set out for.

Why Work With Us

We’re a dynamic team of problem solvers. Our honesty and transparency guide our interactions with each other and with our customers. We see every victory and setback as powerful learning moments that propel our growth. We’re looking for top performers who lead with empathy, honesty, and curiosity.

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