Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
We are looking for motivated and service‑oriented Senior Customer Success Manager to support a portfolio of retail customer. In this role, you will build strong customer relationships, ensure high‑quality service delivery, and manage key commercial and contractual activities. You will be acting as a trusted partner, you will represent the company professionally during both virtual and in‑person customer engagements. This position is ideal for candidates with a strong customer service background, commercial awareness, service delivery management, and contract management.
The position requires trips to customers’ side (few days per month) and regular office visits to Milton Keynes.
Responsibilities
Manage customer retention, contract processing, invoicing, payment activities, and service delivery for an assigned customer portfolio.
Act as the primary day‑to‑day contact for customer requests, ensuring timely and precise execution.
Provide service and installation support while identifying opportunities to enhance service quality and deepen customer engagement.
Maintain accountability for overall account delivery performance and customer satisfaction.
Resolve complex or business‑critical issues.
Build strong customer relationships and regularly review Voice of the Customer insights to drive continuous improvement.
Collaborate with internal teams (product, sales, marketing) to address customer needs and inquiries.
Required Qualifications
Strong experience in customer service roles with focus on professional client-facing approach.
Professional experience in reporting and creating monthly MI packs.
Deep understanding of commercial and contractual services.
Ability to prepare and review contract maintenance and documentation.
Great experience with P&L and customer account financials.
Independence working with billing processes and commercial data.
English language proficiency.
Strong communication, relationship‑building, and issue‑resolution skills.
More about us
We have 23 000+ great colleagues in 130+ countries around the world creating technologies of the future, together.
Supportive company culture combined with internal training and technological facilities creates ideal conditions for professional development of each employee, meaningful and responsible work focused on the daily needs of our customers and, last but not least, opportunity to balance personal and professional life.
*Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**
We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
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What We Do
Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds. We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 22,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation
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