About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
Apply today to help us achieve our mission.
Customer Success Manager Position Summary
The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers’ business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers’ strategic goals.
What You’ll Do:
· Be the client advocate and product specialist for assigned customers
· Develop and implement scalable methods for communicating best practices to customers
· Identify at-risk accounts, and take appropriate action and/or escalate as needed
· Deliver remote services to new and existing customers including: software installation and configuration, onboarding, and training
· Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers
· Regularly monitor customer health, and communicate results with regional sales team, support and renewals team
· Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
· Work closely with renewals teams to drive renewals and with sales teams to drive expansions
· Review client requests with technical support, product management and regional sales team and escalate as necessary
· Schedule and conduct regular reviews with customers and communicate results
· Develop, prepare, and nurture customers for advocacy
· Responsible for ongoing customer communication re: introductions, announcements (e.g., upcoming features & products); events such as User Conferences, webinars, etc.
What You’ll Bring:
· BA/BS preferred or equivalent experience
· 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
· Knowledgeable in privilege access management and cybersecurity best practices
· Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
· Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
· Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
· Competency with Salesforce and Customer Success Management platforms
· Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
· Excellent verbal and written communication skills
Why work at Delinea?
We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
We invest in people who are smart, self-motivated, and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression.
At Delinea, our core values are STRONG and guide our behaviors and success:
Spirited - We bring energy and passion to everything we do
Trust - We act with integrity and deliver on our commitments
Respect - We listen, value different perspectives, and work as one team
Ownership - We take initiative and follow through
Nimble - We adapt quickly in a fast-changing environment
Global - We embrace diverse people and ideas to drive better outcomes
We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Skills Required
- 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
- BA/BS preferred or equivalent experience
- Knowledgeable in privilege access management and cybersecurity best practices
- Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
- Excellent verbal and written communication skills
Delinea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delinea and has not been reviewed or approved by Delinea.
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Healthcare Strength — Company materials highlight comprehensive medical, dental, vision, disability, HSA/FSA options, and an EAP as part of the core package. Feedback suggests health and protection coverage is a well-rounded pillar of total rewards.
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Leave & Time Off Breadth — The package includes discretionary/unlimited PTO alongside paid company holidays. Feedback suggests the breadth of time off is attractive, though real usage can depend on team norms.
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Parental & Family Support — Paid parental leave is defined for both primary and secondary caregivers. Feedback suggests these provisions are meaningful support for caregivers.
Delinea Insights
What We Do
Delinea is a leading provider of privileged access management (PAM) solutions that make security seamless for the modern, hybrid enterprise. Our solutions empower organizations to secure critical data, devices, code, and cloud infrastructure to help reduce risk, ensure compliance, and simplify security. Delinea removes complexity and defines the boundaries of access for thousands of customers worldwide, including over half of the Fortune 100. Our customers range from small businesses to the world's largest financial institutions, intelligence agencies, and critical infrastructure companies. As organizations continue their digital transformations and move to the cloud, they are faced with increasingly complex privileged access requirements for the expanded threatscape. But the opposite of complex isn’t simple – it’s seamless. At Delinea, we believe every user should be treated like a privileged user and wants seamless, secure access, even as administrators want privileged access controls without excess complexity. Our solutions put privileged access at the center of cybersecurity by defining the boundaries of access. With Delinea, privileged access is more accessible. Get to know our industry-leading privileged access management solutions: - Delinea Secret Server: Secure privileges for service, application, root, and administrator accounts across your enterprise with our enterprise-grade PAM solution. Available both on-premise or in the cloud. https://delinea.com/products/secret-server/ - Delinea Cloud Suite: A unified PAM platform for managing privileged access in multi-cloud infrastructure to seamlessly secure access and protect against identity-based cyberattacks. https://delinea.com/products/cloud-suite/ - Delinea Server Suite: Secure and comprehensive access control to on-premises infrastructure, centrally managed from Active Directory, minimizing risk across all Linux, UNIX, and Windows systems. https://delinea.com/products/server-suite
