At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job DescriptionAim of the position:
● Nielsen Product & Data Expertise: Demonstrate and maintain a deep understanding of
Nielsen's core services, including the cutting-edge products, robust operations, and advanced
data science methodologies.
● Champion Client Success and Growth: Collaborate closely with local market commercial
leads and stakeholders to proactively identify areas of business opportunity and growth through
exceptional servicing. Position is instrumental in strengthening client relationships, anticipating
their needs, and delivering solutions that drive their business forward.
● Cultivate High-Level Client Partnerships: Serve as a trusted advisor and primary point of
contact for high-level client stakeholders, providing comprehensive support across all facets of
Nielsen's service offerings. Ability to understand their strategic objectives and deliver tailored
solutions that are critical to their success and satisfaction.
Responsibilities:
● Manage clients from post-contract through the client lifecycle, ensuring their continued success
and satisfaction.
● Coordinate multiple teams (DSci, Ops, Delivery) during market projects, including
documentation and efficient query response management.
● Provide expert consultancy services to top clients, leveraging media insights and audience
behavior data to drive their strategic decisions.
● Prepare analytical reports and communicate key conclusions to different client stakeholders,
influencing their business strategies.
● Act as the senior point of escalation for post-sales service activities, resolving complex issues
and ensuring client satisfaction.
● Work with external and internal data providers, evaluating data collection methodologies to
ensure data quality and accuracy.
● Maintain an effective process and information flow between the client service team and other
business units (Sales, Product, Operations, Marketing Communications), optimizing
collaboration.
● Promote cross-team/cross-function collaboration to drive knowledge sharing and enhance
overall organizational effectiveness.
● Identify and pursue opportunities to expand Nielsen's service offerings within existing client
relationships.
● Develop and implement client-specific service plans to ensure alignment with their business
objectives.
● Monitor client feedback and proactively address any concerns to maintain high levels of client
satisfaction.
Fluency in Hungarian & English language is a must.
● Client Relationship Management: Proven ability to build and maintain strong, long-lasting
relationships with key clients, including C-level executives.
● Sales Acumen: Ability to identify and capitalize on opportunities to expand service offerings
and drive revenue growth within existing client relationships.
● Strategic Planning: Experience in developing and implementing client-specific service plans
that align with their strategic business objectives.
● Feedback Analysis: Expertise in collecting, analyzing, and interpreting client feedback to
identify areas for improvement and proactively address concerns.
● Change Management: Ability to effectively manage change and implement new processes
related to client service and service delivery.
● Negotiation Skills: Strong negotiation skills for dealing with client contracts, service
agreements, and issue resolution.
● Client Service and Customer Success Expertise: Extensive experience in client
service and customer success-related roles, ideally within the media industry
● Analytical and Business Acumen: A strong understanding of statistics, research
methodologies, business intelligence, and analytics, and strong business acumen.
● Organizational and Project Management Skills: Exceptional organizational and project
management skills, and ability to multitask and deliver high-quality results in tight deadlines.
● Client-Centric Mindset: A strong client-centric mindset.
● Problem-Solving Skills: Excellent problem-solving and analytical thinking skills.
● Educational Background: A degree in economics, mathematics, computer science, or a
related field is preferred
Additional Information#LI-KS1
#LI-Hybrid
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
Nielsen Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nielsen and has not been reviewed or approved by Nielsen.
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Leave & Time Off Breadth — Time off is described as generous, including flexible or unlimited PTO in some roles, paid holidays, sick days, volunteer time, and flex days. Personal days accrue monthly and can be used at employees’ discretion.
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Parental & Family Support — Support includes paid parental leave, family medical leave, adoption assistance, and adoption subsidies. These programs are positioned as part of a comprehensive package for families.
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Strong & Reliable Incentives — Select roles benefit from commissions, car pay, longevity bonuses, and performance-based bonuses. In some cases, overall compensation is characterized as outstanding or very satisfying.
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What We Do
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. An S&P 500 company, Nielsen (NYSE: NLSN) operates around the world in more than 55 countries.
