Senior Customer Success Manager

We are looking for an experienced Senior Customer Success Manager (Senior CSM) to own relationships with some of our largest mid-market customers, ensuring long-term retention and measurable business value. The Senior CSM is a strategic advisor and advocate for a portfolio of Foley’s largest mid-market customers. This role is responsible for driving adoption, ensuring renewals, identifying expansion opportunities, and delivering measurable outcomes that align with customer business goals. As a senior member of the CS team, this individual will also contribute to special projects and cross-functional initiatives that improve the customer experience and scale Foley’s success organization.

• Manage a portfolio of large mid-market accounts, building trusted relationships with decision-makers and stakeholders.

• Drive adoption of Foley solutions, ensuring customers achieve measurable ROI and business outcomes.

• Proactively monitor account health, identify risks, and develop action plans to mitigate churn.

• Partner with Sales to identify and execute on expansion opportunities.

• Collaborate closely with Product, Marketing, and other internal teams to deliver customer feedback and influence roadmap priorities.

• Lead executive business reviews and strategic account planning for high-value customers.

• Contribute to special projects and initiatives that improve processes, tooling, and customer experience.

• Leverage Planhat to manage account health and track success metrics.

• 3+ years of Customer Success experience in a SaaS environment, preferably with mid-market or enterprise customers.

• Strong track record of driving retention, reducing churn, and achieving NRR targets.

• Ability to build trusted, strategic relationships with senior stakeholders.

• Excellent communication, presentation, and negotiation skills.

• Experience partnering cross-functionally with Sales, Product, and Marketing.

• Proficiency with customer success platforms; Planhat experience is a plus.

• Knowledge of DOT compliance is a nice-to-have but not required.

• Retain and grow a portfolio of large mid-market accounts.

• Consistently achieve NRR, retention, and churn targets.

• Drive adoption and measurable business value for customers.

• Contribute to the evolution of Foley’s Customer Success strategy through best practices and project work.

Location: This role is primarily remote (US based) and will work in EST hours, with the expectation of occasional visits to our offices for team collaboration, training, or company events.

This role may be based remotely out of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin

At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.

As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success.

Benefits
Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

Equal Employment Opportunity
Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process, please contact us at [email protected]

Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.