AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT’s suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments.
Who We Are
AutoRABIT is a worldwide company with team members from a variety of industries who all share the goal of making the working lives of our clients safer and easier.
What We Do
Our automated solutions help everyone touching the Salesforce DevOps pipeline to reduce manual touchpoints, strengthen data security, and increase the value they provide to their customers. We embody DevOps principles in the way we think and work— offering our example, advice, and inspiration to guide our clients.
Why It Matters
AutoRABIT clients handle their customers’ most sensitive data. Our products help them protect their customers by protecting this data while simultaneously streamlining and simplifying their business processes.
Key Responsibilities:
- Proactively manage a book of business to drive product adoption to ensure a healthy renewal
- Where risks may exist, create an Action Plan to drive customers back on track
- Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR, CSAT)
- Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps and outlining the value against proposed solutions.
- Apply domain/technical knowledge of AutoRABIT, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success.
- Demonstrate the value customers are getting from the AutoRABIT suite through strategic customer engagements
- Drive new opportunities within your book of business
- Guide customers through significant service milestones such as upgrades, new releases, and new features.
- Partner with customer-facing account teams and executives (sales, support, professional services, engineering, and partners) on customer issues/projects.
- Experience in a customer facing role involving complex technology with collaboration of senior stakeholders within the CTO organization.
- Experience managing F500 accounts
- Familiarity with key engineering benchmarks (Ex - DORA) and the implications of these for development teams.
- Confident and engaging presentation skills,
- Ability to quickly grasp and distinctly explain technological and business concepts.
- Strong verbal & written communication skills.
- Collaborative, persistent and self-directed.
- Maintain a high level of professionalism, honesty, empathy, business, and technical acumen across customers and the industry.
- Familiarity with Salesforce Development Ecosystem
- Proficiency using Salesforce, JIRA, GIT, & Zoho.
- A minimum of 4 years of experience delivering technology and business outcomes for any Customer Success Role.
- Experience with a complex product suite
- Experience working with F500 accounts, specifically Financial Services or Healthcare accounts
THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Top Skills
What We Do
AutoRABIT provides DevSecOps tools built specifically for Salesforce developers to increase release velocity, produce consistently high-quality code, and enhance data security. Flexible hosting options such as self-hosted servers along with public and private clouds offer solutions tailored to your specific needs.
Automation is key to optimizing Salesforce DevSecOps efforts. AutoRABIT’s offerings provide end-to-end coverage for your development pipeline:
• CI/CD
• Static Code Analysis
• Data Backup & Recovery
• Automated Release Management
• Data Loader Pro
• Version Control
• Sandbox Management
• Test Automation
• Metadata Mastery
AutoRABIT is the only DevSecOps provider that allows you to work off the Salesforce platform, protecting you from outages and vulnerabilities experienced by those working directly within Salesforce.
Speed doesn’t need to come at the cost of quality and security. CodeScan provides immediate and continuous visibility into code health from the moment it’s written through production. Vault Data Backup & Recovery automates backup snapshots and quickly restores data should a loss event occur.
AutoRABIT’s scalable and flexible solutions work with your existing toolset to optimize your Salesforce software development processes.
