Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers.
We are looking for a highly driven and motivated individual who is passionate about building strong customer relationships and providing a best-in-class experience. In this role, you will be a trusted advisor and advocate for your customer base. Customer Success Managers will assist directly with Mimecast product adoption and optimization, contributing to increased customer retention rates and reducing churn risk.
Please note that this is a hybrid role based in Lexington, MA.
What You'll Do:
Building strong external partnerships with your customer base to help pro-actively mitigate the risk of churn
Collaborating internally with a wide variety of departments
Develop a technical understanding of our core product suite and assist customers with adoption and feature utilization
Managing proactive and reactive communications
Participating in risk-mitigation activities alongside your Customer Development Manager
What You Bring:
4 year degree required
5-7 year’s work experience in a relevant role with at least 2-3 years managing Enterprise level accounts, preferably in a security focused SaaS organization.
Excellent customer, partner and market orientation in software and subscription services
SAAS company experience in cybersecurity space is preferred
Experience working with multiple levels of customer stakeholders – technical admins, c-level executives, legal, and compliance teams
Great communication skills – verbal and written, ability to communicate clearly and effectively
Ability to collaborate and plan strategically with sales counterparts to directly assist and contribute to NRR and D&C
Ability to travel up to 25%
The US base salary range for this position is $104,000 - $156,000 base + incentive plan + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for bonus, and other related benefits.
Our salary ranges are determined by role, level and location. These factors and individual capabilities will also determine the individual pay offered.
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Belonging at Mimecast
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [email protected].
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Top Skills
What We Do
Relentless protection. Resilient world.
Mimecast (NASDAQ: MIME) was born in 2003 with a focus on delivering relentless protection. Each day, we take on cyber disruption for our tens of thousands of customers around the globe; always putting them first, and never giving up on tackling their biggest security challenges together. We are the company that built an intentional and scalable design ideology that solves the number one cyberattack vector – email. We continuously invest to thoughtfully integrate brand protection, security awareness training, web security, compliance and other essential capabilities. Mimecast is here to help protect large and small organizations from malicious activity, human error and technology failure; and to lead the movement toward building a more resilient world. Learn more about us at www.mimecast.com.
