At Smartly, we are an AI-powered advertising technology company that transforms advertising experiences for brands & their consumers
We unify the platform world with a comprehensive, multi-channel, full-funnel solution that produces, personalizes and powers intelligent creative
Our creative and media solutions empower our customers to achieve efficient growth, better command of their budgets, and richer intelligence for lasting global success.
We are looking for an accomplished and highly motivated operations and digital expert to help us grow and expand our relationships with our largest global customers.
Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our solutions and services with our biggest global customers? Do you enjoy creating and executing across teams? Smartly is at the forefront of a seismic shift in the way marketers communicate with consumers and prospects, redefining the customer journey experience as they engage with brands. This position focuses specifically on our largest global customers.
The Role
As a Senior Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with global clients, and scaling the operations of an ambitious growth company.
In this London-based role, you will be part of the Global Strategic Account team focusing on our global customers.
Responsibilities
Manage and grow your book of business of global accounts across all digital platforms like DV360, Tiktok, Youtube and Meta.
Build multi-threaded, trust-based relationships with operational and executive client and partner stakeholders
Guide Smartly adoption to improve client stickiness, efficiency and performance
Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans
Function as the key pillar in cross-functional collaboration - Product Engineering, Client Partners, Creative Services, Product Marketing - to solve customer challenges and influence our product roadmap
Act as a consultative partner for your customers, bringing industry insights, platform best practices and Smartly strategy to the table
Lead or contribute to internal initiatives that scale our customer success teams, improve customer and internal workflows or drive customer engagement
Mentor peers and sharing best practices to contribute to the growth of our global CS team
Maintain & development excellent knowledge of Smartly tooling and Digital marketing in general, so that you're constantly able to solve customers' problems
Drive commercial and strategic conversations with your customers through QBRs, proposals, partnership expansions & roadmap discussions.
We're definitely looking for you, if you...
Have 6+ years of digital marketing experience in both paid social and google, ideally within SaaS, MarTech, or AdTech working in a customer facing role
Have proven success managing enterprise-level accounts and driving measurable business impact.
Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.)
Have hands-on experience with Smartly
Are comfortable in addressing technical challenges and collaborate with technical teams when needed
Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth.
Have strong communication skills — able to explain complex ideas clearly, tailor messaging across seniority levels, and present to executives.
Are a proactive problem-solver with a growth mindset and positive attitude,
Are able to work in a hybrid capacity from our London office 3 days a week (more if you like)
Are able and willing to travel for meetings, conferences and industry events
Fluent in English (spoken and written); additional languages are a plus.
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Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek.
Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful.
We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.
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Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility of hybrid work combining office and work from home. We also offer programs for short-term remote work globally.
