Senior Customer Success Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: we are looking for a Senior Customer Success Manager to be based in Tokyo, Japan.

• Manages a list of our strategic customers and important initiatives; blend of tier 1 and 2 accounts, multiple segments

• Provides customers with business, technical, and product knowledge.

• Develops/executes effective success plans to drive customer outcomes.

• Educates customers on how existing and new product features/functionality will contribute to the growth of their business.

• Works closely with CS leadership to define and execute best practices for account management.

• Assists others at OutSystems as they support the customers in their digitalization journey.

• Works closely with Account Executives and Technical Success Managers to identify and nurture customer renewal and growth opportunities to closure.

• Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.).

• Brings intelligent and relevant product feedback and recommendations from customers back to Product Management team

• Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.

• Ability to drive complex adoption scenarios, understand how to drive customers through the Evolving and Scaling phases, and pitching the value of the OutSystems Center of Excellence
  

• 12+ years’ experience in a customer facing role

• Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role

• Experience with large enterprise customers in a SaaS revenue model

• Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts

• Experience working with a technical customer base and corporate IT projects and processes

• Proven ability to lead people internally and externally to drive outcomes

• A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue

• Ability to work across geographies and cultures

• Bachelor’s Degree (or equivalent) or higher

• Written and verbal communication skills in Japanese and in English

The Longer Story:

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.

What do we have to offer you?

• A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.

• Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.

• Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.

• We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.