For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact.
DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.
Job Description:
We are seeking a technically savvy Senior Customer Success Manager who possesses a strong drive for results. You will be proactive, drive adoption of DTN services, intuitive, and dynamic to work with a broad range of customers, who are in different phases of the customer life cycle. You will be motivated to maximize customer value and create strategies to grow our customer base.
What you will be responsible for:
Act as the primary point of contact for assigned clients, ensuring timely and effective communication and problem resolution.
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Outcomes driven; you will own and manage a renewal book of business of customers, and as their strategic advisor, you will guide them to success on their journey.
Monitor and prioritize your book of business based on key indicators of customer health via ChurnZero, our CS platform.
Work closely with sales, product and other technical teams to ensure an exceptional customer experience and take care of any customer issues.
Work cross-functionally with other team members to foster a strong sense of community and information sharing.
You will develop a high level of knowledge and understanding of DTN products while keeping up with industry news, trends, and best practices.
Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk.
Create, develop, and execute strategies to further grow our existing customer base.
Identify opportunities to cross-sell additional products and offerings.
What you will bring to the role:
Experience running a large book of business with proven track record of long-term customer retention.
Background working at a SaaS or software company.
Ability to thrive in a fast-paced environment of ambiguity and frequently switch gears with ease.
Excellent interpersonal skillset and ability to build strong rapport with internal/external stakeholders.
Highly organized with the ability to effectively balance competing priorities.
Superb problem solver, and relentless in finding the right answer.
Incredibly curious and asks engaging questions to elicit discovery.
Results-driven mentality.
What you can expect from DTN:
Competitive Salary
Unlimited PTO
Flexible working hours
Remote work model (position dependent)
Competitive Medical, Dental and Vision Insurance Plans
6% 401K matching
Unlimited access to 13k+ courses via learning platform to support employee career advancement
Employee Assistance Program (EAP)
The targeted hiring base pay range for this position is between $75,000 and $100,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.
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About DTN:
DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.
At DTN, we value clarity, trust, and action. We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do.
Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.
Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.
Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.
Future-Forward: We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning.
Recruitment Fraud Notice:
DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.
If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at [email protected] to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.
DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.
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What We Do
As a data, analytics and technology company, DTN delivers operational intelligence to organizations with complex supply chains around the world. We are committed to breaking through the noise and providing operationally-critical, actionable intelligence customers can depend on to drive confident decision-making. We have earned our customers’ trust by delivering real-time insights that ensure decisions can be made quickly and confidently. Together with our customers, we uncover new insights and create solutions that improve entire industries. And, we do so while maintaining our independence to ensure our customers can make the right decision for their bottom line, their customers and their employees.
