At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader - obsessed with delivering value and performance to our customers. And the way we've been able to achieve those heights is our belief that People are the most important part of any business - starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work.
It's with that in mind that we are looking to add a Senior Customer Success Manager to our growing team. Reporting to the Senior Manager of Customer Success, you will have the opportunity to be our customer's advocate to our product organization while driving product adoption and satisfaction. Retaining customers ensures Beyond Pricing can maintain its foothold as the market leader in the industry and execute on our aggressive growth plans.
Before reading further...
Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!
As our Senior Customer Success Manager you'll be responsible for:
- Driving customer adoption, retention, and satisfaction for assigned book of accounts
- Securing annual subscription renewals
- Uncovering expansion opportunities and owning the upselling process
- Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met. Training clients on the basics of revenue management and how to effectively use our tool to increase revenue.
- Analyzing customer performance data and making recommendations to ensure revenue growth
- Proactive relationship management with accounts to maintain overall customer health
- Monitoring and reporting on the health and risk of assigned accounts
- Maintaining a deep understanding of Beyond's suite of products
- Managing approximately 40-50 accounts at a time
- Working with cross-functional teams to drive better collaboration and customer experience
- Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas
So what kind of person are we looking for in this role? The person who will be successful in this role will be:
- Customer empathetic - you'll find fulfillment in helping customers reach their goals
- People driven - you enjoy working with clients and want to provide an excellent customer experience
- Analytical - you’re comfortable with data and leveraging it to make strategic decisions
- A team player - you pride yourself on going above and beyond for teammates and customer
Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:
- 3+ years of relevant experience at a SaaS company
- Experience in the short-term rental, revenue management, pricing, and/or hotel industry
- Solid understanding of Customer Success best practices
- Creative and analytical thinker with strong problem-solving skills
- Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
- Highly motivated, driven self-starter
Company Values:
We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.
Benefits:
Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!
We Care about Diversity, Equity and Inclusion:
Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.
Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain
Please review our GDPR Statement here.
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What We Do
Beyond is the #1 Revenue Management Platform for short-term rental owners and managers to get, grow, and keep revenue. Our easy-to-use platform includes a dynamic, demand-driven pricing tool with extensive market data that pairs with OTA distribution and a best-in-class booking engine. But we are so much more than that. We are innovators. We are a leader in the short-term rental industry, building products that help property managers and small business owners to be successful. We set out to fill a real need in the industry, and we have organized our entire company such that our success hinges on our customers’ success. We are results-oriented. We take pride in what we accomplish. We set transparent goals that we share out across the company, and we work tirelessly to smash them. We encourage Beyonders to grow by setting individual career goals, and we support everyone on their journey to meet those goals. We are people first. We would not be successful without the brilliant people that have helped us to get to where we are today. We have a global workforce that is proud of their diversity of experiences, demographics and backgrounds. We believe that creating an environment where people can feel comfortable to be themselves also empowers them to perform at their best. We are values-driven. We have five core values that provide structure for our company decisions, interactions, and work: We Care, We Go Beyond, We Are On The Same Team, We Inspire Trust and We Ship It. If these values resonate with you, then you Belong at Beyond too. To date, we've supported over 340,000 properties in more than 7,500 cities worldwide and have enabled billions of dollars in booking revenue.
Why Work With Us
Beyond is a people-first, results-oriented, and innovative company, with a flexible work environment. At Beyond, we launch and accelerate careers, are transparent, are a global team, are an industry leader, and our core values (We Go Beyond, We Care, We're on the Same Team, We Inspire Trust, and We Ship It) are at the center of everything do.
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