Senior Customer Success Manager

About the Job

As a Senior Customer Success Manager, your primary responsibility is guiding our customers through their digital journey with Lean. This pivotal role ensures seamless collaboration within Lean's teams to consistently deliver exceptional outcomes for our customers. You'll act as a crucial partner to our customers, drawing on your expertise in delivery, transformations, and facilitating their progression through various stages of adopting Lean solutions. By guiding them through operational, educational, and governance aspects, you'll pave the way for a successful Lean journey.

Who are we

Lean enables companies to seamlessly connect to their users’’ bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Some of Lean’s clients include the likes of Binance, Etisalat Group, Careem, Sarwa, and many more, making it the region’s most valuable Open Banking platform. The company has now processed hundreds of millions of dollars, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENAP region.

Responsibilities

• You'll interface with customers, Lean’s leadership, and various core account teams—Sales, Support, Implementation, and Product teams.

• Your focus will be on strategizing and supporting customers' adoption plans, translating strategic initiatives into actionable steps aligned with their key milestones.

• We foster ambitious thinking and encourage ownership of customer challenges. Your role extends beyond delivering top-notch engagements and solutions; it involves proactively addressing customer challenges through innovative ideas and strategies.

• Leveraging your enterprise experience and operational excellence, you'll influence decisions, offer insights, and contribute to secure, robust solutions.

Minimum Qualifications

• Extensive experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business’ problems.

• Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts and ensuring follow-through. 

• Experience leading digital transformation programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.

• Proven track record of developing customers’ strategies with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, engagements, opportunity management and negotiation.

• Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.

• Data Manipulation: Ability to digest and manipulate data sets by use of pivot tables, lookups and compound formulas.

• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting and forecasting to guide business decisions.

• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations.

• Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. 

• Strong organizational and troubleshooting skills with attention to details

Desired Qualifications 

• Strong preference for Fintech/payments industry experience

• Bachelor’s / Master’s degree or equivalent

NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!

Why Join us?

Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia.  Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.

To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we’re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.

To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.

Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!

Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data