Senior Customer Success Manager

Posted 7 Days Ago
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Hiring Remotely in United Kingdom
Remote
Senior level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
A global provider of technology products, services, and solutions.
The Role
As a Senior Customer Success Manager at Arrow ECS, you will focus on driving monthly recurring revenue through relationships with customers and Managed Service Provider partners. You will manage relationships, identify business opportunities, forecast revenue, and provide support on major deals, ensuring excellent experiences for partners and customers while collaborating with internal teams.
Summary Generated by Built In

Position:
Senior Customer Success Manager
Job Description:
Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.
CloudHealth is a market leading Cloud Management Platform (CMP) and FinOps solution that simplifies cloud financial management, makes sense of cloud data and optimizes spend across your multi-cloud environment.
Find more information about us on our page: arrow.com/globalecs/
And watching the following Arrow Corporate Video - YouTube
SENIOR CUSTOMER SUCCESS MANAGER
Arrow's Enterprise Computing Solutions is looking for a Senior Customer Success Manager. The primary objective of this role is to drive monthly/annual recurring revenue via CloudHealth's customers and Managed Services Provider partners. You will be accountable for quarterly revenue targets and pipeline forecasting, which are based on monthly recurring revenue (MRR).
What will you be doing at Arrow ECS?

  • You will be responsible for developing, managing, and creating the relationship between Arrow Global services and potential customers.
  • Identify new business opportunities - including new markets, growth areas, trends, customers, products, and services
  • Collaborate and drive relationships with key stakeholders, both within the assigned customers/partners and appropriate Arrow sales teams will be an important to successful execution
  • Forecast partner and customer MRR and drive collaborative pipeline generation activities
  • Pricing and deal support across multiple customer / partner routes to market is required to ensure world class experiences for both our partners and customers
  • Provide deal support on major/strategic opportunities that assigned partners and customers are working with. You are the main conduit in all things CloudHealth.
  • Attend conferences, meetings, and industry events


What are we looking for?

  • You have experience in a similar position within customer service, sales and/or business development within a relevant sector
  • Can build and develop strategic business relationships
  • You have interacted with high-level stakeholders from large accounts
  • Strong knowledge of the market, and a good understanding of the added value that a distributor provides to the channel
  • Willingness to travel up to 30% of time to partner meetings to support events, enablement, and pipeline generation
  • Effective communication with people at all levels
  • Fluency in English


What is in it for you?

  • Competitive and attractive employee compensation package - salary consists of base and variable compensation
  • Reliable & trusting work environment
  • Cooperative team with flat structures and communication
  • Professional and personal development


Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.
Do you see yourself as our future colleague? If yes - send us your application.
#LI-MW2
Location:
UK-United Kingdom - Remote
Time Type:
Full time
Job Category:
Sales

What the Team is Saying

Kim Tedesco
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The Company
HQ: Centennial, CO
22,000 Employees
On-site Workplace
Year Founded: 1935

What We Do

A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.

Why Work With Us

Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!

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