Responsibilities
- Manage, mentor, and develop a team of CSEs, ensuring high performance and client satisfaction.
- Oversee all client accounts within your team, maintaining alignment with their maintenance goals and operational needs.
- Collaborate with factory floor teams and decision-makers to ensure seamless implementation of TRACTIAN solutions.
- Analyze team and client performance metrics to identify areas for improvement and drive results.
- Represent TRACTIAN in strategic meetings with large industrial clients, ensuring alignment with their objectives.
Requirements
- Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or a related field.
- 7+ years of experience in industrial environments, with leadership roles in production or maintenance management.
- Proven ability to lead teams, manage complex client portfolios, and deliver measurable results.
- Strong understanding of factory floor dynamics and maintenance strategies.
- Excellent communication and leadership skills, with experience engaging with C-level stakeholders.
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools. Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average. In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback. Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
