You will be joining the Customer Success team as the next Senior Customer Success Manager at UtilityAPI. This individual will be the trusted point of contact for our utility partners. The Senior Customer Success Manager will manage the business relationship through experienced relationship-building, product knowledge, strategic planning, and execution.
What You’ll Do:
- Ownership of the business relationship with our utility partners, who have
- Drive adoption and full utilization of the selected product(s) + plan through a proactive lens, advocating for the customer while facilitating adherence to best practices operating as an advocate while steering the customer to adhere to best practices.
- Identify growth opportunities within the account; leverage customer insights for expanding our product suite’s offerings to meet market needs
- Drive customer retention and growth while simultaneously ensuring excellent customer health
- Conduct periodic check-ins with appropriate stakeholders and quarterly business reviews
- Management of contract renewals
- While this position is remote, light travel is expected to attend company gatherings and to represent UtilityAPI in established programs and customers
Your Experience:
- 5+ years of SaaS or utility customer success experience
- Track record leading programs and delivering on measurable business outcomes and values
- Familiarity with best practices for driving growth, adoption, delivery, and upsells
- Demonstrated ability to develop and maintain collaborative relationships with various stakeholders
- Experience deriving insight from data and build actionable strategy based on analysis
- Strong communication skills and technical aptitude
- Genuinely enjoys partnering closely with customers to ensure complete satisfaction
- Demonstrated ability to navigate regulatory and policy in energy
- Keen sense for when/how to take initiative to complete work; proposes thoughtful workflows, processes, best practices
- Excellent interpersonal and presentation skills; experience engaging audiences through a broad range of multiple modalities and in various settings
About Us:
Founded in 2014, UtilityAPI is a U.S. Department of Energy grant-supported software company on a mission to unleash the clean energy revolution by unlocking data.
UtilityAPI’s products and solutions provide contractors and clean energy companies with digital access to customer utility data, and utilities and incentive programs with data access platforms where contractors and clean energy vendors can digitally access customer utility data.
With UtilityAPI and access to data contractors, clean energy companies across the country are lowering customer acquisition costs, improving customer experiences, and accelerating the adoption of clean energy.
We are also a company committed to advancing equity in the clean tech sector and building a team that looks like America. Our CEO founded the Empowering Diverse Climate Talent (EDICT) program, and our team reflects a broad range of experiences, identities, and backgrounds.
We value the insights that a diverse team can bring. We encourage applications from members of groups that have been traditionally underrepresented and underestimated in tech, including people with disabilities, non-traditional education backgrounds, and intersectional identities.
We encourage applications from any interested candidate, even if you do not meet all the listed requirements. UtilityAPI is committed to an inclusive workplace that values non-traditional work histories.
Compensation:
The estimated annual base salary range for this role is:
$100,000 - $115,000
Benefits and Perks:
We offer excellent medical, dental and vision insurance, equity in the company, 401(k) with employer matching, home office set up stipend and unlimited PTO.
What We Do
Everyone in the energy ecosystem needs easy access to secure data from a system that works. UtilityAPI is that system.
Hundreds of energy vendors use us every day to request and download utility customer bill and interval data. Our customers use the data to do feasibility analyses, quote generation, asset management, and measurement and verification.
Utilities use us to offer a certified Green Button Connect service to their customers or to gain insight into third party data access. We're able to offer critical vision and engagement beyond the grid edge.
Our Culture
We're fortunate at UtilityAPI to get to be mission-driven. We know that access to data from utilities is a pain point for our customers, and we're helping them with it. We want our customers to get the data they need for their renewable energy, energy efficiency and their energy management projects. That sense of purpose informs everything we do, and it's the basis for the culture here.
Our Team
We value the insights that a diverse team can bring. The leadership here barely has any demographic in common, and we are making a conscious effort to build an inclusive environment.
UtilityAPI is jointly run by Daniel Roesler, Founder and CTO, Lynne Wander, COO, and Devin Hampton, CEO
