Senior Customer Success Manager

We’re looking for an experienced and highly motivated Senior Customer Success Manager to join our Customer Success team in Tokyo. The Senior CSM will partner with Sales and Technical Client Services to successfully onboard, retain, grow and engage at a high level with priority client accounts. The primary focus of this role is to curate and maintain strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts across the Japanese market.

What you’ll do:

• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services for several highly strategic accounts
• Master thorough knowledge of IAS products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client.
• Own client meetings, including presenting product training, data analysis, strategic business reviews and additional engagement modules.
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors, fostering regular, impactful engagement.
• Understand client goals and communicate and advocate for clients’ needs internally.
• Identify at risk opportunities and work with internal and external stakeholders to build and enact solutions.
• Work with Sales, Product Marketing, and Technical Teams to create best-in-class service experiences for all clients.

What you’ll need:

• Ideally 5+ years in a client-facing customer success/account management role in ad tech or similar industry
• Native Japanese speaker with business level proficiency in English
• Service-oriented ethos with a strong business mindset and the ability to create strategic plans
• Experience managing, consulting, and negotiating with clients with an excellent track record of retaining and growing a portfolio
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
• Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment. Ability to work independently as well as part of a team
• Salesforce proficiency is ideal

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

To learn more about us, please visit http://integralads.com/

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

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