Senior Customer Success Manager

| United States +37 more | Remote
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About LogicManager:

LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.

LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work®, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.

About This Opportunity:

At LogicManager, ensuring an exceptional customer experience is one of our top priorities, and our Customer Success Team is pivotal to achieving this goal. As a Customer Success Manager, you’ll be a key player in our mission to drive both LogicManager’s and our customers’ success and expansion. Your primary focus will be nurturing and expanding customer programs and renewals. This includes identifying expansion opportunities, conducting product demonstrations and proofs of concept, and facilitating regular business reviews. Assigned a dedicated portfolio of customers, you’ll sustain these relationships beyond the onboarding phase, proactively addressing challenges, ensuring the adoption of innovative product enhancements, and collaborating closely with customer leadership to achieve their specific goals. To excel in this role, you’ll need a growth mindset, outstanding communication skills, and the ability to clearly articulate how LogicManager’s solutions align with our customers’ business aspirations.

What You'll Do

  • LogicManager Solutions: Acquire proficiency in LogicManager risk-based ERM solutions, understanding their application in various customer programs to conduct solution demonstrations and support proof of concepts and trials.
  • Customer Portfolio Management: Oversee a portfolio of assigned accounts, proactively managing renewals, upselling, and cross-selling initiatives.
  • Supportive Post-Onboarding Assistance: Ensure customers are engaged effectively in utilizing LogicManager in their day-to-day operations post-onboarding.
  • Collaborative Retention Strategies: Collaborate with the Advisory team to devise and implement effective customer retention strategies.
  • Industry Insights and Value Demonstration: Engage customer leadership in meaningful business reviews by sharing insights into industry trends and assisting in showcasing business value. Liaise with RevOps, Product Management and Marketing to ensure effective customer communications for product adoption.
  • Advocate for Customer Needs: Be an advocate for customers, offering insights for product development and enhancements and risk management best practices.
  • Diverse Client Interaction: Confidently engage with corporations of varying sizes, job functions, and industries.
  • Industry Insights and Value Demonstration: Offer organizations insights into industry trends and assist in showcasing business value to senior management.
  • Churn Mitigation and Action Planning: Identify churn risks, escalate concerns, and create action plans to mitigate customer churn.
  • Expansion Consultation: Strategically consult and facilitate expansion opportunities for customers by engaging existing solutions to connect with other business areas.
  • Career Growth and Company Culture Engagement: Seize opportunities for career development by actively engaging in LogicManager’s vibrant culture.

About You And What Skills You'll Need

  • Experience: 4-7 years of customer-facing experience with exposure to full-lifecycle customer success.
  • Education: Bachelor's degree.
  • Technical Skills: Proficiency in Microsoft Office Suite, including Excel.
  • Core Competencies: Proven experience engaging with C-suite executives, coupled with robust communication, problem-solving abilities, critical reasoning, and a positive, collaborative attitude.
  • Work Eligibility: Authorized to work in the US (sponsorship not available).

  • Nice-to-Haves (preferred but not required):

  • Experience in Business Development and/or Account Management.

What Sets LogicManager Apart?

Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work® each year since 2016. As LogicManager flourishes, we're dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.

Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent company-sponsored activities and events. 

Remote Flexibility: We believe in the quality of work over its location, fully supporting and offering a remote work experience to our team. 

Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC). 

Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship. 

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in. 

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes. 

LogicManager's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.

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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Detroit, MI
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Indianapolis, IN
Jacksonville, FL
Lexington, KY
Louisville, KY
Memphis, TN
Miami, FL
Nashville, TN
New Orleans, LA
New York City, NY
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Philadelphia, PA
Pittsburgh, PA
Portland, ME
Providence, RI
Raleigh-Durham, NC
Richmond, VA
Rochester, NY
Tallahassee, FL
Tampa Bay, FL
Washington DC
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Adobe Creative CloudDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • DocuSignCRM
    • HubSpotCRM
    • PardotLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • LeverCollaboration

An Insider's view of LogicManager

How does your team reward individual success?

Success is celebrated through clear goals, regular tracking, and performance reviews. Teams and employees align their objectives, by fostering a culture of recognition through awards, promotions, and more. Educational reimbursement is also available for career growth.


Accounting Manager

What does your typical day look like?

A typical day starts with a meeting with engineers and QA in a daily stand-up call to hear updates from the day before and anything currently blocked in their work. From there, my day includes things like planning out future sprints, writing user stories for new functionality, researching initiatives, and interviewing customers.


Product Manager

What is your vision for the company?

We chose the risk management profession because we want to help people and make a positive difference. To see our personal contribution to our customer’s mission, their employees and the communities they serve. We are good, kind people who care about each other.



What’s the vibe like in the office?

LogicManager isn't just your typical workplace; it's a lively, genuine community. From the day I joined the team, I've felt right at home. The amazing support, the handy resources, and the focus on helping me grow both personally and professionally have made my time here truly special.


Talent Acquisition Partner

What are LogicManager Perks + Benefits

LogicManager Benefits Overview

Here at LogicManager, we’ve built a collaborative culture where our colleagues can learn new skills and develop their skills while working closely with others across a range of teams including, but not limited to; Advisory, Revenue Operations, Marketing, Development, Finance, People Operations, Customer Advocacy, and Product.

Open door policy
OKR operational model
Team based strategic planning
Quarterly engagement surveys
Employee awards
Flexible work schedule
Remote work program
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Professional Development
Job training & conferences
Tuition reimbursement
Promote from within
Mentorship program
Customized development tracks
Paid industry certifications
Personal development training

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