Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
VirtualSenior Customer Success Manager
Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.
As a Nuvolo Senior Customer Success Manager you will be responsible for maintaining strong client relationships and act as the main point of contact for our clients. As a Senior CSM, you will have a good understanding of client requirements in order to successfully execute their business objectives and ensure their success.
As a Senior Customer Success Manager, you will:
- Act as the trusted partner for your portfolio of assigned clients on the use-case and product functionality.
- Deliver and communicate ROI for our clients, throughout the customer lifecycle.
- Monitor account activity to identify usage trends, assess risks and needs for additional products and support.
- Provide insights to customers to ensure that they get the most out of the platform.
- Help foster adoption by raising client awareness and leveraging new product features and functionality.
- Maintain a consistent record of client engagement, issues, and resolutions through internal and external communication.
This role could be a fit for you if you bring:
- 8+ years of experience in consultative selling or customer success. Experience in consulting or pre-sales, experience in both is ideal.
- Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
- Learn it all mentality with a desire to better understand both business and technology solutions.
- Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
- Exceptional organizational and planning skills.
- Solid communication skills (both verbal (in person and via video) and written). You are able to communicate business and technical value to all levels of management.
- Well-versed in presentation skills.
- A proven record of retaining and growing multiple enterprise client relationships.
- Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.
- Ability to detect red flags early on to help mitigate churn risk to help establish rescue/success plans.
Bonus points for:
- Experience with Gainsight and SalesForce.
Core Competencies:
- Innovates
- Drives Execution of Strategic Plans and Monitors Results
- Shows Empathy
About Nuvolo:
Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of brands including 7-11, Chevron, and Premera Blue Cross trust Nuvolo to optimize their workplace operations.
Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The salary range for this position is $110,000-$140,000 base salary plus bonus. Proposed salary for the selected candidate will depend on a variety of job-related factors, including but not limited to geographic location, market requirements, experience, training, and education.
A background check and drug test are required if selected.
This position is remote. Ability to travel 20-30% of time.
Annual Base Salary Range or Hourly Base Pay Range:
$106,431.66 - $135,400.00Compensation Type:
SalaryIncentive Eligible:
NoSales Commission Eligible:
NoDisclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
NoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Skills Required
- 8+ years of experience in consultative selling or customer success
- Ability and willingness to engage with business decision-makers and IT decision-makers
- Strong understanding of business and technology solutions
- Exceptional organizational and planning skills
- Strong verbal and written communication skills
- Ability to communicate business and technical value to all management levels
- Strong presentation skills
- Proven record of retaining and growing multiple enterprise client relationships
- Effective interpersonal skills and ability to work cross-functionally
- Ability to identify churn risks and establish rescue or success plans
- Experience with consulting or pre-sales
- Experience with Gainsight and Salesforce
Trane Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trane Technologies and has not been reviewed or approved by Trane Technologies.
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Retirement Support — Retirement programs are highlighted by a strong 401(k) with company matching and additional employer contributions, plus student-loan–linked matching in the U.S. Some roles also note legacy pension coverage and automatic enrollment features that reinforce long-term savings.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, telehealth, mental-health/EAP resources, and wellness offerings. Materials also point to day-one eligibility in many roles and added programs like fertility, family-building, and menopause support.
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Parental & Family Support — Family support includes paid parental leave, adoption/surrogacy assistance, and inclusive eligibility extending to domestic partners and dependents. Policies for caregiving and expanded family planning benefits are emphasized in recent company materials.
Trane Technologies Insights
What We Do
At Trane Technologies, we challenge possible by thinking bigger, acting bolder and taking actions that not just improve our own performance but influence global change. Our world contends with unprecedented challenges. Our future has never been more uncertain. Urbanization is dramatically reshaping our communities, our resources are more constrained that ever before, and climate change is accelerating at an astonishing rate. We believe it is time to challenge industry norms and be at our most creative every day. To get there, we’ve committed to ambitious sustainability goals and we will change the way the world heats and cools buildings and moves refrigerated food, medicines, and other perishables. Global change starts when we each have the courage to act. And when we act, we boldy go. Won’t you join us?
