Senior Customer Success Manager

Posted 14 Days Ago
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Bil'abid al-Nour, Takhmirt, Frandah, Tiyarit, DZA
Hybrid
Senior level
AdTech • Marketing Tech
The Role
Own and grow a portfolio of strategic B2B clients from onboarding through QBRs and growth planning. Drive upsells, cross-sells, client retention, and revenue expansion while translating performance data into actionable insights. Partner with Product, Sales, BI, and global Growth teams, lead cross-functional initiatives, conduct proactive client engagement and visits, and develop playbooks and standards for the broader account management team.
Summary Generated by Built In
Description

#li-hybrid Bigabid is an innovative technology company led by data scientists and engineers devoted to mobile app growth. Our proprietary ad platforms powered by machine learning are the outcome of that devotion. Bigabid delivers measurable growth for leading mobile app developers worldwide through advanced programmatic user acquisition and retargeting technologies. 

Recognized by AppsFlyer as the #1 iOS retargeting partner for Casino Gaming in North America, and top 3 across the board.

As a Senior Account Manager, you'll own a portfolio of Bigabid's top strategic clients end-to-end — from onboarding through QBRs and growth planning. You'll drive upsells, uncover expansion opportunities, and turn account insight into revenue, working alongside our global Growth team (US, EMEA, APAC) and closely with Product, Sales, and BI.

This is a senior role with real scope: you'll own the highest-value accounts in the book, set the playbook other CSMs follow, and have a direct line to shaping how the Growth org scales.

Responsibilities:

  • Revenue Growth — Grow and scale strategic client budgets through upsell and cross-sell.
  • Client Communication — Build long-term client relationships through proactive, high-value engagement and in-person visits.
  • Collaboration — Partner with product and sales to align on client needs and growth opportunities.
  • Strategic Leadership — Drive cross-team initiatives using AI and data to shape client strategy.
  • Reporting & Analysis — Turn performance data into insights that drive client decisions.
  • Team Standards — Build and scale playbooks that raise the bar for account management.
Requirements

You will thrive in this role, and be a great fit for the Growth team at Bigabid, if you bring:

Experience & background:

  • 5+ years in client-facing roles, with a track record of upsells and B2B revenue growth
  • Experience leading cross-departmental initiatives
  • AdTech background- programmatic UA or retargeting a plus.

Skills:

  • Excellent client management, balancing proactivity with responsiveness
  • Hands-on with AI tools to optimize client strategy and workflows
  • Strong analytical skills — data into clear, actionable insight
  • Able to translate complex tech into client value
  • Team player, driven by shared success
  • English: full professional proficiency — mandatory
  • Other languages: a strong plus

Dynamic, fun-loving, and driven — we work hard and keep the vibe great.

Excerpt

Be an advocate for our customers and guide our internal strategy. Work on a global scale to grow Bigabid's business, with customers goals in mind

Skills Required

  • 5+ years in client-facing roles
  • Track record of upsells and B2B revenue growth
  • Experience leading cross-departmental initiatives
  • Excellent client management skills
  • Hands-on experience with AI tools
  • Strong analytical skills
  • Ability to translate complex technology into client value
  • Full professional proficiency in English
  • AdTech, programmatic user acquisition, or retargeting experience
  • Additional language proficiency
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The Company
HQ: Tel Aviv-Yafo
97 Employees
Year Founded: 2016

What We Do

Busy? Let’s stick to the questions. What? Elite Programmatic User Acquisition and Retargeting DSP for Mobile Apps Who? Bigabid is a technology company led by data scientists and engineers devoted to your app’s success. Our robust, sophisticated machine learning platforms are a culmination of that devotion. How? Bigabid’s proprietary Gen 2 DSP optimizes performance by intelligently analyzing data in real-time to target audiences at the onset of peak potential to ensure the highest possible LTV. With enhanced contextual data, our deep categories technology is the only platform that delineates 1000+ app categories, versus the few dozen other platforms use, to eliminate unfit audiences and precisely target maximum value users now and post-IDFA. Why? Beyond our technologies, Bigabid ensures our partners achieve their growth goals by offering full transparency every step of the way. Besides a great ROAS, we understand scalable growth demands constant enhancements across your ecosystem. From a deep understanding of in-app to cross-app audience behavior, Bigabid offers actionable insights and solutions throughout our partnership to help increase engagement and enrich your products.

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