Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 1000+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management - from fundraising and onboarding to reporting, distributions, tax, and back-office automation.
But we're more than just software. We're a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter.
Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups.
As a Customer Success Manager at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships that lead to mutual success.
Your key responsibilities will include:
- Be the main point of contact for your clients, always there to help and train them on new features
- Own and manage new client onboarding - understanding their business goals and teaching them how to use and get value from Agora’s platform
- Build, execute, and manage ongoing success and engagement plans tailored to each client
- Represent the voice of the customer and advocate for client needs internally, influencing the product roadmap
- Lead internal cross-functional improvement projects to enhance the client experience, boost product adoption and client retention
- Create new revenue opportunities for the company by upselling additional products to existing clients
- 3+ years of experience as a Customer Success Manager in a B2B SaaS environment
- Experience working with international clients
- Experience working in the real estate investment industry
- Knowledge of the concepts of waterfall, IRR, cash-on-cash etc3
- Strong presentation and communication skills, with confidence working with senior stakeholders
- Proven ability to create and manage onboarding journeys and long-term success plans
- Comfortable taking initiative, working independently, and adapting quickly to change
- A team player with high energy, agility, and a positive attitude
- Fluent in English and Hebrew is a must
"Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status."
Skills Required
- 3+ years of experience as a Customer Success Manager in a B2B SaaS environment
- Experience working with international clients
- Experience working in the real estate investment industry
- Knowledge of waterfall, IRR, cash-on-cash and related real estate finance concepts
- Strong presentation and communication skills; comfortable with senior stakeholders
- Proven ability to create and manage onboarding journeys and long-term success plans
- Ability to take initiative, work independently, and adapt quickly to change
- Team player with high energy, agility, and a positive attitude
- Fluent in English and Hebrew
Agora RE Compensation & Benefits Highlights
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Healthcare Strength — Coverage includes medical, dental, vision, and mental-health benefits with FSA/HSA options and access to an EAP. This breadth points to strong core health protection.
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Parental & Family Support — Policies include family medical leave and “generous” parental leave. This signals meaningful support for new parents and caregiving needs.
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Leave & Time Off Breadth — Time off options include unlimited PTO, paid holidays, floating holidays, sick days, bereavement, and paid volunteer time. Such breadth offers flexibility for rest and personal needs.
Agora RE Insights
What We Do
We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter. Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups.
Why Work With Us
Agora is transforming real estate investing with a SaaS + FinTech platform trusted by 1,000+ clients. Join us to make real impact in an industry ready for innovation, grow with a fast-scaling global team, and work in a culture that values ownership, creativity, and collaboration.
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Agora RE Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Agora values the benefits of in-person collaboration and has adopted a hybrid work model, with team members working 3-4 days per week in our New York and Austin office locations.
