The Opportunity:
As a Senior Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our Strategic business segment. The Strategic CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. The Strategic CSM will also be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map.
Responsibilities:
- Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
- Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
- Develop and implement strategies to increase customer investment in Seamless.AI products and services
- Work closely with customer success and sales teams to identify opportunities for account expansion
- Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
- Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
- Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers
- Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Strategic customer-base
- Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
- Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
- Escalate issues to drive resolution in a timely, proactive manner
Skillset:
- Excellent written and verbal communication skills
- Team player, able to work alongside several internal teams
- Detail-oriented, Well organized, Sales experience an advantage
- Ability to learn new technologies quickly and train others
- Strong negotiation and closing skills
- Ability to build rapport and foster long-term relationships with customers
- Self-motivated with a results driven approach
Education and Requirements:
- Bachelor’s Degree in Business, Marketing, or a related field
- 3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment
- Salesforce, Gainsight, Outreach, high density call volume experience an advantage
Check out what our employees think about working at Seamless: CLICK HERE
Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.
Top Skills
What We Do
Prospecting and relationship-building can be a labor-intensive, costly and opaque process undermined by outdated technology, information, and data entry. We share that frustration, which is why we have created a tool that allows you to Seamlessly connect with your target market, build profitable relationships and acquire new clients - all by using the power of AI.
We are built on the core purpose of creating “great lives for great people,” which extends beyond our great employees to our clients, partners, and supporters. This guiding principle informs every decision we make, while also attracting a diverse body of intelligent and talented people who, in turn, reinforce these values daily to everyone we engage with.
Mission: To help every professional globally create new relationships and opportunities, faster than ever before using the power of artificial intelligence. We want to help the world connect to opportunity and positively impact billions!
Why Work With Us
Seamless.AI stands out by working with every employee to help them achieve their full potential through our benefits: 401k, remote work, work-life balance, parental leave, career advancement, on-the-job training, coaching, competitive pay, performance incentives, unlimited sales commissions, transparent leadership, and more!
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