Job Responsibilities
- Own and manage assigned relationships within our growing portfolio of clients across North America
- Provide world-class service through a variety of activities, including new client trainings/walkthroughs, technical support, and business reviews
- Capture and share product feedback with our engineering and product teams
- Demonstrate an interest in gaining technical expertise related to our products and offerings
- Report to the client services team to establish and meet account management goals and objectives
- Interpret data insights from our platform to recommend improvements/changes to clients that will yield positive results
- Staying up to date in the changing landscape of data privacy regulations
Qualifications
- Significant experience working in a client-facing services role
- Exceptional client management skills
- Strong project management experience
- Ability to manage conflicting priorities and meet deadlines
- Demonstrates a high degree of initiative and ownership
- Exceptional written and verbal communication skills
- Ability to be flexible and adaptable in high-intensity situations
- Enthusiasm for working in a cross-cultural team with clients across multiple countries
Technical & Analytical Skills
- Basic understanding of digital advertising and operations
- Ability to understand technical concepts and components of digital websites
- Experience using complex datasets to track performance trends, identify anomalies, and determine root causes
- Experience running analyses and presenting insights back to clients in a clear and meaningful way
Nice to Have
- Experience using client-facing tools such as Zendesk, Slack, and HubSpot
- Experience using internal tools such as Salesforce, Planhat, and Jira
- Experience with JavaScript, HTML, and CSS (strongly encouraged)
- Customer-facing experience with publishers or digital media companies
- Experience using AI productivity tools
Recruitment process
- HR Screen (15 minutes)
- Hiring Manager Interview with our Director, Customer Success United States (30 minutes)
- ITW with our VP of Client Services & Global Enterprise (30 minutes)
- Take-home Case Study
- Case Study Presentation
- Final Interview with a Founder (30 minutes)
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What We Do
Didomi helps organizations implement great Privacy User Experiences that respect choices and give people control over their data. Our Global Privacy UX Solutions are designed to solve today's data privacy challenges, such as multi-regulation consent management, privacy governance, and the need to provide self-service user privacy journeys, supercharged by flexible integrations, high-grade security standards, and premium support services. Thousands of companies work with Didomi to collect billions of consent and preference data points, monitor vendor and tracker activity, reduce compliance risk, and engage users with highly personalized, privacy-first experiences that build trust and loyalty
