Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Senior Customer Success Manager, Learning Solutions, Asia is responsible for ensuring customers across Asia achieve measurable value from Cytiva’s customer learning solutions. This role will manage the post-sale customer journey for assigned accounts, driving onboarding, adoption, customer health, retention support, and customer feedback while helping connect Cytiva learning solutions to customer outcomes.
This position reports to the Senior Manager, Customer Success and Operations and is part of the Learning Solutions business, located in Bangalore and will be an on-site role.
What you will do:
- Lead the post-sale customer success journey for assigned Learning Solutions customers across Asia, including onboarding, success planning, adoption support, and value realization.
- Manage a portfolio of customer accounts by building relationships with key stakeholders, understanding their learning needs, and supporting achievement of their business and workforce readiness goals.
- Track customer health, engagement, satisfaction, risks, and renewal readiness, using data and feedback to identify trends and improvement opportunities.
- Partner with Commercial, Product Management, Marketing, Operations, Technical Support, and Customer Learning Solutions Specialists to address customer needs and improve the customer experience.
- Represent the voice of the customer internally by gathering insights that help inform product development, service improvement, customer education strategy, and regional growth opportunities.
Who you are:
- Bachelor’s degree in life sciences, business, education, learning and development, or a related field, or equivalent relevant work experience.
- Multiple years of experience in customer success, account management, customer education, training services, or another customer-facing role.
- Experience managing customer relationships across multiple accounts, including onboarding, adoption, customer engagement, issue resolution, and renewal support.
- Experience using customer data, business reviews, customer feedback, or performance metrics to assess customer health and demonstrate value.
- Experience working cross-functionally with commercial, product, operations, marketing, technical, or support teams to deliver customer outcomes.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel within Asia and occasionally globally, as required, to support customer engagements, internal meetings, business reviews, and regional commercial activities. Estimated travel: up to 30%.
It would be a plus if you also possess previous experience in:
- Life sciences, biotechnology, bioprocessing, pharmaceutical manufacturing, customer education, technical training, or workforce development.
- Digital learning products, subscription-based services, learning management systems, virtual learning, augmented or mixed reality learning, or other education technology platforms.
- Fluency in additional Asian languages relevant to the region.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Skills Required
- Bachelor's degree in life sciences, business, education, learning and development, or related field
- Multiple years of experience in customer success or account management
- Experience in managing customer relationships and driving engagement
- Experience using customer data to assess health and demonstrate value
- Experience working with cross-functional teams to deliver outcomes
Beckman Coulter Diagnostics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Beckman Coulter Diagnostics and has not been reviewed or approved by Beckman Coulter Diagnostics.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life and disability insurance, flexible spending accounts, and mental health support. Feedback suggests these offerings are a notable strength of the overall package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick days, and volunteer time are highlighted, with flexibility or remote arrangements available for some roles. Feedback suggests this breadth of time-off options contributes meaningfully to total rewards.
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Parental & Family Support — Paid parental leave is provided for birth, adoption, or foster placement with the ability to use time in flexible increments within the first year. Feedback suggests family-focused perks like adoption support add tangible value for caregivers.
Beckman Coulter Diagnostics Insights
What We Do
Beckman Coulter is committed to advancing healthcare for every person by applying the power of science, technology, and the passion and creativity of our teams to enhance the diagnostic laboratory’s role in improving healthcare outcomes. Our diagnostic systems are used in complex biomedical testing, and are found in hospitals, reference laboratories and physician office settings around the globe. Beckman Coulter offers a unique combination of people, processes and solutions designed to elevate the performance of clinical laboratories and healthcare networks. We do this by accelerating care with a menu that matters, bringing the benefit of automation to all, delivering greater insights through clinical informatics and unlocking hidden value through performance partnership. An operating company of Danaher Corporation since 2011, Beckman Coulter is headquartered in Brea, Calif., and has more than 11,000 global associates working diligently to make the world a healthier place.
