About Brightfield
At Brightfield, we are revolutionizing the way organizations manage their workforce. As a pioneer in workforce analytics, our AI-powered platform, TDX (Talent Data Exchange), helps the world’s largest companies make smarter decisions about how they design, source, and manage their extended workforce.
With over $573B in real-world workforce spend data from 139 countries, we provide the insights our customers need to reduce costs, manage risk, and unlock new levels of agility and performance. Since 2006, we’ve been trusted by the Global 2000 to guide strategic workforce decisions with clarity and confidence.
We are a fully remote team of data-driven innovators, problem solvers, and industry experts who value flexibility, ownership, and continuous learning. At Brightfield, how we work together matters—and we’re building a company where curious, driven people can do their best work.
About the Role
We are seeking a Senior Customer Success Manager (Sr. CSM) based in the UK, covering customers across EMEA to own and grow relationships with Brightfield’s most strategic customers in the region. This role is responsible for ensuring successful onboarding, driving platform adoption, and maximizing customer value and retention across the customer lifecycle.
The ideal candidate is a strategic and proactive relationship builder with a proven track record in enterprise account management, preferably in a SaaS and product-led environment. They are a trusted advisor who can lead executive conversations, guide adoption practices, and identify opportunities for expansion. The Sr. CSM will work cross-functionally with Sales, Product, Data & Analytics, and Marketing to advocate for customer needs and ensure ongoing success with Brightfield’s TDX platform.
What You’ll Do
- Own a portfolio of EMEA-based enterprise accounts, driving successful onboarding, adoption, value realization, and renewal.
- Serve as a trusted advisor to customer stakeholders and executives by delivering insights, recommendations, and tailored guidance aligned to their goals.
- Partner closely with Sales to identify and support expansion and upsell opportunities, as well as to ensure seamless renewals.
- Conduct and deliver high-impact touchpoints including Quarterly Business Reviews, product roadmap sessions, and usage reporting.
- Collaborate cross-functionally to escalate and resolve account risks, ensuring alignment on customer goals and challenges.
- Track and report on customer health, usage trends, and business outcomes to inform proactive account strategies.
- Champion customers internally, influencing product direction and service improvements based on customer feedback and needs.
- Develop and refine customer success best practices, tools, and playbooks to continuously improve the customer experience.
- Actively contribute to executive engagement programs and customer advocacy initiatives.
Who You Are
- Experienced in managing enterprise customer relationships across the EMEA region, with a focus on delivering measurable value and driving retention and growth.
- Skilled in communicating with both business and technical stakeholders, including C-level executives.
- Confident in navigating complex organizations and identifying use cases that drive broader adoption.
- Strategic thinker with a collaborative mindset, able to align internal resources around customer goals.
- Comfortable operating in a fast-paced, data-driven, and high-growth SaaS environment.
- Organized and accountable, with strong project management skills and attention to detail.
What You’ve Done
- 8+ years of B2B experience in Customer Success, Account Management, Consulting, or related roles within high-growth, global SaaS companies.
- Demonstrated success in a product-led or consumption-based model with a focus on enterprise customers.
- Proven track record of building and maintaining executive-level relationships internally and externally.
- Strong written and verbal communication skills with experience delivering customer-facing presentations.
- Experience working with customers across EMEA and an understanding of regional business nuances and cultural considerations.
- Familiarity with Salesforce and customer engagement tools; experience with project management platforms is a plus.
- Experience in Contingent Workforce and / or Services Procurement is a plus.
- Located in the UK with eligibility to work there.
Equal Opportunity Employer
Brightfield is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
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What We Do
Founded in 2006, Brightfield is a workforce analytics company that helps the Global 2000 design their workforce precisely right. We couple deep expertise with the world’s most advanced, AI-driven analytics platform - TDX to deliver actionable insights.
