Senior Customer Success Manager Coupa Pay - US - 10495

Sorry, this job was removed at 06:09 p.m. (CST) on Wednesday, Aug 13, 2025
Hiring Remotely in US
Remote
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Help Shape What's Next
The Role
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of a Senior Coupa Pay Growth and Adoption Manager at Coupa:

We are looking for highly energetic and driven customer champions to work on the Coupa Pay team.  This role will help our customers get the most out of their Coupa Pay investment by driving growth and adoption of their use of Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts. 

Ideal candidates will have a minimum of 10+ years’ experience working directly with large, enterprise clients to drive customer success, have relevant experience with B2B payments, especially with digital payments solutions, or an alternatively compelling job history that indicates you will be successful in this role.

What You'll Do:

  • Develop and execute strategic adoption plans for large Coupa Pay customers, aligning success goals with broader business objectives and measurable outcomes.
  • Build trusted relationships through strategic conversations, becoming a partner in long-term planning and best practices.
  • Analyze customer opportunities across virtual cards, bank transfers, and working capital solutions to drive platform growth.
  • Deliver compelling platform demonstrations, training, and enablement sessions to customers, partners, and internal teams.
  • Collaborate cross-functionally and contribute to resources like templates and presentations while supporting team members and traveling as needed.

What You Will Bring to Coupa:

  • 10+ years of experience in payments or procurement systems, either in-house or with a consulting/software firm.
  • Deep expertise in Payment and/or Procurement platforms, with strong client management and project execution skills.
  • Proven success with SaaS solutions, particularly Coupa BSM and similar platforms like Tipalti, Nvoicepay, Ariba, NetSuite, Workday, and SAP.
  • Excellent communication skills and the ability to lead cross-functional teams in a fast-paced environment.
  • Strong preference for candidates with experience configuring and delivering software demos; bachelor's degree or equivalent required.

The estimated pay range for this role is $110,075 - $156,500

The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

#LI-MH2
#LI-REMOTE

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

What the Team is Saying

Alex Moon
Jessica Fonseca
Aditya Maheshwari
Jose Miguel Jimenez

Similar Jobs

Coupa Logo Coupa

Sr. Partner Success Manager - 10921

Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
In-Office or Remote
Los Angeles, CA, USA
2500 Employees
104K-135K Annually

Coupa Logo Coupa

Sr. Solution Advisor - 10932

Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
In-Office or Remote
Chicago, IL, USA
2500 Employees

Coupa Logo Coupa

VP, Product Marketing

Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
In-Office or Remote
Los Angeles, CA, USA
2500 Employees
208K-270K Annually

Coupa Logo Coupa

Account Director

Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
In-Office or Remote
New York, NY, USA
2500 Employees
165K-175K Annually
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
2,500 Employees
Year Founded: 2006

What We Do

Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.

Why Work With Us

At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Coupa Offices

Remote Workspace

Employees work remotely.

Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend

Typical time on-site: None
HR
SG
Company Office Image
Ann Arbor
Company Office Image
Bogotá, CO
Boston, MA
Company Office Image
Chicago, IL
Dubai, Dubai 48800
Company Office Image
Hyderabad office
Company Office Image
São Paulo, BR
Company Office Image
Shivaji Nagar, IN
Company Office Image
Tokyo Office
Uppsala, SE
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account