We are looking for a Senior Customer Success Manager to join our Customer Success team in Ireland (full remote).
What does a Senior Customer Success Manager, EMEA at CoderPad do?
CoderPad CSMs partner with technical hiring and engineering leaders to make sure they get real, measurable value from our platform, and keep coming back to it as their hiring needs grow. As the global leader in the technical interview space, with 4,000+ customers in 165+ countries, our goal as a Customer Success team is to drive retention, expansion, and advocacy across our customer base by helping customers achieve outcomes that matter to their business, not just adoption for its own sake.
This role owns a book of strategic EMEA accounts, with a particular focus on French-speaking customers. You'll run executive-level relationships, own renewal and expansion outcomes, and be the CS voice for the region.
This role reports to the VP of Customer Success and is located in Ireland.
What you'll be doing
Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
Building and executing account plans for top accounts, tied to each customer's actual business goals.
Running QBRs in both English and French to reinforce value and deepen the relationship.
Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.
Owning renewal conversations end to end, including negotiation, in close partnership with Sales.
Identifying and driving expansion opportunities alongside Sales.
Generating referenceable customer wins: case studies, testimonials, referrals.
Representing the voice of the customer internally to shape product and CS decisions.
Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.
What you should bring
5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform.
Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating renewals in French.
Proven experience managing executive relationships with a consultative, solution-oriented approach.
Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
Comfort analyzing usage and business data to turn it into action, not just reporting.
Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do.
Skills Required
- 5+ years of experience in customer success, account management, or strategic consulting
- Business- and executive-level bilingual English and French proficiency
- Experience managing executive relationships using a consultative, solution-oriented approach
- Strong commercial experience with renewals, upsells, expansion strategy, and contract negotiation
- Ability to analyze usage and business data and turn insights into action
- Daily hands-on use of AI tools in a professional workflow
- Experience in SaaS or a technical hiring platform
What We Do
CoderPad is a technical interview platform for leading development teams. It enables a quick, accurate read on a candidate’s skills. CoderPad works like an IDE to help candidates easily share their skills and ensure you understand how they work. Through both collaborative coding sessions and take-home assignments, CoderPad is with you at every stage of the hiring process. CoderPad puts the developer experience first. Its speed and reliability are second to none — and its interface is intuitive and simple to use. It provides a canvas for you to create a personalized interview process that is unique to your team’s needs. Because every team is different — and every candidate wants to learn about you in the hiring process. CoderPad helps you find better technical candidates - faster. It delivers unparalleled experience to both interviewers and candidates. And, as your team grows, it's easy to scale. That’s why nearly 2,000 companies around the world, including Netflix, Slack and Snowflake, rely on CoderPad.
