Why Join Us?
Joining Lingoda means becoming part of a team that's committed to getting better, together. We foster and inclusive culture of bravery, curiosity and growth, where insight turns into actions, and every team member contributes to igniting positive change
Be part of our journey to transform lives through Education!
This role combines operational execution with process thinking: you will manage incoming requests, close smaller deals independently, and play a key role in supporting Key Account Managers on larger deals and implementations.
Your tasks:
- Independently close smaller deals and manage them in Hubspot
- Support Key Account Managers on larger deals and enterprise customers
- Assist in structuring deals and ensuring smooth internal coordination
- Act as an operational backbone during complex sales processes
- Manage and respond to inbound customer requests via email (ticket-like workflow)
- Ensure a seamless onboarding experience for new customers
- Own the end-to-end customer journey from contract closing to successful course start
- Build and improve processes where none exist yet
- Identify gaps, inefficiencies, and friction points in the customer journey
- Develop scalable solutions to support future growth
You bring to Lingoda
- Several years of experience in Customer Success, Sales Operations, or a similar role
- Fluent in German and English
- Strong sense of ownership and ability to work independently in ambiguous environments
- Hands-on mentality with a willingness to dive into operational work
- Strong experience with HubSpot
- Structured thinking combined with a strong customer focus and communication skills
What you can expect from Lingoda:
- Approachable leaders and transparent communication - every voice counts at Lingoda!
- Company events and colleagues who are always happy to socialise + budgets towards team building events!
- An inclusive environment with great team spirit and passion for languages
- A well-structured and exciting onboarding process to set you up for success!
- The possibility to work remotely from your home or in the office located in the heart of Berlin
- Learning & development opportunities
- Free access to our language classes
- Mental Health programs
- Corporate benefits & pension funds
- 30 vacation days per year
- Free snacks & drinks at the office
- The modern hardware necessary for your work (n/a for freelancers)
- Flexible working hours
Skills Required
- Several years of experience in Customer Success, Sales Operations, or a similar role
- Fluency in German and English
- Strong experience with HubSpot (CRM)
- Proven ability to handle inbound requests and manage ticket-like workflows via email
- Experience closing smaller deals independently and supporting larger enterprise sales processes
- Strong sense of ownership and ability to work independently in ambiguous environments
- Hands-on mentality and willingness to perform operational work
- Structured thinking, customer focus, and strong communication skills
- Based in Berlin or able to work remotely within Germany
What We Do
Lingoda is an online language school building bridges around the world through language learning. Founded in Berlin, Germany in 2013, we offer online language courses in German, English, Business English, French and Spanish to more than 100,000 students worldwide. Our private and small group classes are taught by 1,500+ qualified, native-level teachers from around the world, leading more than 550,000 classes per year. Our lessons are offered 24/7, empowering even the busiest people to master a language and unlock their potential, at any time from anywhere. We believe in a communicative approach to language learning that allows students to put their new language skills into practice immediately. Our CEFR-aligned learning materials are designed by linguistic experts and focus on meaningful topics that relate to our students’ interests, careers and everyday lives. Thanks to our extensive rotating roster of teachers and our small group classes, students are exposed to a variety of regional accents and expressions within the same language and have the time and space to practice speaking in every lesson. Our diverse team includes over 250 international professionals, representing dozens of countries and languages. In 2021, Lingoda won the EdTech Cool Tool Award for the Best Language Learning Solution; the Europas Awards also named Lingoda as 2021’s Hottest EdTech StartUp. We have a score of 4.4 on Trustpilot and 74% of our reviews rated as ‘excellent’ because we offer a high-quality and authentic learning experience that helps students achieve their learning goals and speak a new language with confidence. Lingoda GmbH Zimmerstr. 69 10117 Berlin, Germany Phone: +49 (0)30 166 39 436 Email: [email protected]
