Company:
The Boeing CompanyThe Boeing Global Services (BGS) Digital Services organization is currently looking for a Senior Customer Success Manager (Individual Contributor) to join our team in Singapore, Philippine or Taiwan. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency.
Theposition will focus on supporting the Technical Operations and Airplane Integration lines of business. Our Customer Success Managers have the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers, starting at adoption, expansion and renewal.
The successful candidate will understand the importance of collaboration as this position will require working directly with the Product Management Team, Sales and Account Directors, Software Development, Delivery Services and our international customer base.
Position Responsibilities:
- Build strong business relationships with all key stakeholders including customers and the business owners
- Foster internal partnerships with Go to Market team (e.g. Sales Directors, Solution Architects, Services Leads, Field Service Representatives, Engagement Managers and Solution Consultants) for assigned accounts.
- Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issues
- Assist the team in measuring customer value by correlating adoption metrics with customer KPIs
- Maintain a 360-degree view of overall customer health, ongoing engagements, and issues
- Understand and help the team mitigate churn and drive recurring revenue growth
- Lead Business Review activities in partnership with the Services Leader and Account / Sales Director
- Periodic reports and updates for key executives
- Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers
- Align customers' business processes with product capabilities
- Management, negotiation, and conflict resolution
Basic Qualifications (Required Skills/Experience):
- 5 years of experience in a customer success role
- Ability to align customers' business processes with product capabilities
- Ability to interface between technical and non-technical stakeholders, internal and external
- Expertise in customer management, negotiation, and conflict resolution
- Exceptional communication, presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executives
- Experience using or applying metrics to measure performance to ensure high quality delivery
- Excels in Professionalism and Partnerships
- Ability to work across time zones with a globally dispersed team
Preferred Qualifications (Desired Skills/Experience):
- 7 years previous experience in a customer success role within a SaaS environment
- Previous experience in airline maintenance operations and a solid understanding of aviation concepts
- Previous experience in international business and/or multi-cultural environments
- Fluency in multiple languages
- Bachelors or Masters preferred
Other Job-related Information:
This position is a hybrid position. This is at the hiring team’s discretion and could potentially change in the future.
This requisition is for a locally hired position. Benefits and pay are determined at the local level and are not on Boeing US-based payroll.
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Not a Shift Worker (Singapore)What the Team is Saying
Boeing Compensation & Benefits Highlights
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Retirement Support — Company materials describe a dollar‑for‑dollar 401(k) match on the first 10% of pay for most U.S. nonunion employees with immediate vesting, plus a student‑loan match feature; certain bargaining units add employer contributions or distinct match formulas. These features make long‑term savings a notable strength, though specifics vary by unit.
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Parental & Family Support — Boeing advertises up to 12 weeks of fully paid parental leave per event for birth, adoption, surrogacy, or foster placement, alongside adoption and surrogacy assistance. Backup care and other family supports are also highlighted.
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Healthcare Strength — Official sources outline comprehensive medical, dental, vision, disability, and life coverage, plus mental‑health/EAP resources and backup care. Some agreements cap employee healthcare cost share at defined levels, reinforcing emphasis on coverage depth and affordability.
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A leading global aerospace company and top U.S. exporter, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. Our U.S. and global workforce and supplier base drive innovation, economic opportunity, sustainability and community impact. Boeing is committed to fostering a culture based on our core values of safety, quality and integrity.
Why Work With Us
Aerospace protects and connects people, enables economic growth and trade, provides humanitarian relief and allows for human exploration of space. Boeing collaborates globally to support responsible growth for our industry, and we invest in innovation that improves the efficiency and sustainability of air travel and our operations.
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