Senior Customer Success Executive-Alight leave Solutions-Virtual

Do you have experience delivering enterprise products and services in a high-growth environment?

Amazing Opportunity and Great Place to Work!

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com. 

About the Role

The Senior Manager is accountable for the overall strategy, management, and retention of a high revenue, highly complex assigned book of business. The Senior Manager is accountable for developing and maintaining strategic meaningful relationships with clients and brokers. Maximizing the value clients derive from Alight’s products and solutions.

Responsibilities

• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to service. Advocating to ensure business readiness and client success.
• Collaborating cross-functionally to optimize Product/Service/Delivery outcomes to ensure overall client success and retention.
• Anticipating the client’s needs and effectively positioning Alight’s solutions to drive value maximization, retention, and revenue growth.
• Acting as an advocate and connector of capabilities, support, and/or services for clients. Advocating internally and facilitates the involvement of Sales, Delivery, Product, Engineering and other functions to achieve common goals for the client.
• Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite.
• Identifying opportunities for expansion of Alight’s solutions to support and drive the client’s desired business outcomes.
• Owning the Account Health strategy for assigned client accounts. Proactively monitoring and identifying client retention risk; designs and executes success plans to resolve issues and mitigate risk.
• Leading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs) and Annual Business Reviews. Curating and personalizing content to facilitate a client-centric discussion.
• Leading the renewal strategy for assigned book of business. Effectively executing year-round proactive client engagement strategies that promote customer success and retention and leads the renewals strategy.
• Collaborating with sales on aligned client relationships; Designing strategic growth and retention plans to ensure effective long-term success and expansion strategies.

Requirements

• Have advanced ability to lead to lead through influence; persuade, motivate, and inspire action toward optimal outcomes.
• Demonstrate ability to ask provocative questions to uncover and understand the client’s business goals, priorities, and outcomes. Have good critical thinking skills.
• 5 years of direct Client/Broker Relationship management experience or advanced education equivalent.
• Have excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
• Demonstrate analytical skills with the ability to translate data into actionable insights.
• Have experience managing pricing and financial models.
• Have experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
• Have industry experience in: HR services / Outsourcing, Business Management, Disability / Absence, and/or Healthcare.
• Demonstrate professional communication skills, business and financial acumen, and executive presence.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. 

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion 

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. 

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. 

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].  

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities, including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

110,000.00 USD

Maximum :

140,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.