The Role
As a Senior Customer Success Engineer, you'll partner with internal teams to develop technical solutions for enterprise clients, ensuring they achieve their goals using SafetyCulture's platform, while also leveraging scripting skills and managing multiple customer needs effectively.
Summary Generated by Built In
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
As we continue to scale, an opportunity has arisen for a Senior Customer Success Engineer to join our team. In this role, you will partner with our account executives and customer success team to craft technical solutions for our Enterprise customers. Your collaborative and customer centric approach will help you build strong relationships with your team and SafetyCulture customers as you utilise your technical skills to ensure our customers reach their goals, and succeed with the SafetyCulture platform. Demonstrating a strong interest in tech, you will be passionate to develop your skills in a front facing engineering role and grow your career with one of world’s fastest growing global SaaS companies and Australian Tech unicorns.
How will you spend your time
- Partnering with our Customer Success team and wider Go-to-Market team to craft technical solutions for our managed customers;
- Partnering with our Sales team to help communicate the technical side of our platform offering (Security, APIs, Cloud solutions );
- Leveraging your skillset to help the team reach their goals. This could include writing scripts to extend the platform’s capability for a customer’s specific use case, building BI dashboards to better communicate insights derived from customer data;
- Partnering with Customer Success Managers to help implement solutions for our customers;
- You will act as a conduit between Sales, Success, Product and Engineering;
- Working closely with our API and Integrations Engineering Team to communicate customer requests and improvements;
- Consulting with our customers about how to implement their integrations effectively.
About you
- Confident translating technical & non-technical requirements and communicating effectively with technical and non technical stakeholders alike;
- Experience writing SQL queries, optimising relational database architectures, data models and data warehouses;
- Strong organisational skills, working with numerous customers with the ability to switch context with speed throughout the day to navigate concurrent tasks of varied priority;
- Comfortable with a scripting language e.g. Python, Golang, JavaScript, Ruby;
- Flexibility to understand and work within a wide variety of organisations’ architectures, best practices and processes;
- Confident with reading API documentation, and integrating with APIs:
- Experience with software development or data analytics preferred.
At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
You’ll also receive other perks such as:
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Top Skills
APIs
Go
JavaScript
Python
Ruby
SQL
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The Company
What We Do
SafetyCulture is a global technology company that puts the power of continuous improvement into everyone's hands. Our operations platform unlocks the power of observation at scale, giving leaders visibility and workers a voice in driving quality, efficiency, and safety improvements.
More than 60,000 customers use our operations platform to perform checks, train staff, report issues, and automate tasks. In doing so, we drive processes that help businesses get better every day.
Recent analysis by Forrester found that our flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements.
From top Australian ASX-listed grocer and retailer Coles and American aviation giant JetBlue, to Europe’s largest hospitality multi-national Accor, our operations platform is helping teams in every industry.
