Senior Customer Success Engineer, Hybrid

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Senior Customer Success Engineer - EMEA (Hybrid, Based in Portugal)

Your future starts here!

As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let’s cut to the chase: we’re looking to add a Customer Success Engineer to help and advise our valued customers on the use of the OutSystems Low-Code Development Platform.

Job summary

OutSystems is looking for a Senior Customer Success Engineer to join us in the EMEA region. In this role, you will serve as the OutSystems trusted adviser in all technical aspects to our customers, providing personalized and proactive guidance, ensuring they realize the full value from OutSystems products and solutions across the global enterprise.

Here’s what a successful Customer Success Engineer at OutSystems looks like:

• Serve as a dedicated point of contact and advocate for a portfolio of customers within the OutSystems Growth segment, building strong relationships and understanding their evolving needs.

• Answering Technical and Best Practices questions from customers

• Proactively develop and implement scalable engagement - perform technical reviews and share knowledge to identify and prevent potential issues

• Work closely with OutSystems Accounts teams to drive customer adoption

• Understand your customers' OutSystems ecosystem and IT landscape

• Provide excellent customer engagement regarding their OutSystems use

• Ultimately… turn customers into highly successful advocates of the OutSystems technology

Required skills:

• 3+ years Mobile and/or Web application development, administration, or architecture experience

• Knowledge in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java or any other programming language. ALM and APM practices and tools;

• Knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.;

• OutSystems development and administration experience is preferred

• Experience working in customer facing roles: eg. professional services, support, engineering, sales engineering.

• Outstanding written and verbal communication skills in English

Even Better:

• Intellectual curiosity

• Sense of humor

Location:

• Portugal

Working at OutSystems

We don’t have many rules, but we have a lot of common sense. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture has landed us in the top six Forbes Best Cloud Computing Companies and CEOs To Work For three years running.

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists

• We ask “why” a lot. It helps us connect our individual work to the bigger picture, and sometimes even uncover a better way

• Our offices are great places to be, but will never be the stuff of future tech mockumentaries. We’re much more down-to-earth than that

About OutSystems

Our software platform is revolutionizing how organizations build and deliver business-transforming applications. OutSystems is one of the fastest growing B2B software companies in the world, with a base in Lisbon, Portugal, international locations in Atlanta, Boston, London, Amsterdam, Dubai, Tokyo, Sydney, and Singapore, and customers in more than 52 countries.

• Recognized as a leader in our market by top analyst firms like Forrester and Gartner

• Winner of multiple industry awards, including the prestigious CODiE award

• Loved by customers who have voted us the best low-code software platform (Gartner Peer Reviews, TrustRadius, and G2 Crowd)

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!