Help protect clients and the firm by strengthening investor due diligence for alternative funds. In this senior individual contributor role, you’ll take ownership of complex onboarding and refresh activities, partner across teams to resolve issues, and strengthen controls. You’ll help drive process improvements and reporting that support a well-managed program and a positive client experience.
Job summaryAs a Senior Client Success Associate in the Alternative funds services team, you will support investor onboarding and periodic refresh casework for alternative funds by applying anti-money laundering (AML) and know-your-customer (KYC) requirements and identifying control considerations that improve outcomes. You’ll independently manage higher-complexity work, partner with stakeholders to deliver high-quality results on time, and help strengthen processes, reporting, and risk and control routines across the program.
Job responsibilities- Manage incoming case requests and deliver timely, accurate responses aligned to AML/KYC regulatory requirements and internal policies for investor onboarding and periodic refresh related to alternative funds
- Own complex or escalated casework, driving resolution through effective stakeholder partnership and clear documentation of outcomes and rationale
- Identify potential control or compliance issues and provide appropriate escalation and recommendations to support decision-making
- Perform quality checks on assigned deliverables and support consistent execution by sharing best practices and practical guidance with peers
- Produce standard and ad hoc reporting and presentation materials that support AML/KYC initiatives and management routines
- Support the design, implementation, review, and reporting of AML/KYC projects and initiatives that strengthen the investor due diligence program
- Develop and implement solutions (process, controls, and/or systems) to address identified gaps and support transition to business-as-usual execution
- Execute assigned deliverables with attention to quality and timeliness, escalating risks and issues and recommending mitigants as needed
- Maintain up-to-date knowledge of AML/KYC requirements and risk and control principles; apply relevant standards and best practices consistently
- Bachelor’s degree or equivalent relevant experience
- Minimum 3 years of experience in financial services (controls, audit, quality assurance, operational risk management, and/or AML/KYC), including experience supporting investor onboarding and periodic refresh for alternative funds (e.g., hedge funds and private equity funds)
- Experience independently managing end-to-end onboarding and refresh casework, including handling exceptions, escalations, or higher-complexity scenarios through to documented resolution
- Demonstrated ability to perform analytical review and root-cause assessment across AML/KYC, compliance, and risk topics
- Demonstrated ability to exercise sound judgment, raise concerns, and provide constructive challenge when appropriate
- Ability to communicate clearly in writing and verbally with stakeholders at different levels
- Ability to manage multiple concurrent requests or projects in a fast-paced environment while meeting deadlines
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
- Preferably direct transfer agency and alternative fund servicing experience
- AML/KYC regulatory experience and investor onboarding experience
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree or equivalent relevant experience
- At least 3 years of financial services experience in controls, audit, quality assurance, operational risk management, and/or AML/KYC
- Experience supporting investor onboarding and periodic refresh for alternative funds, such as hedge funds and private equity funds
- Ability to independently manage end-to-end onboarding and refresh casework, including exceptions, escalations, and complex scenarios through documented resolution
- Analytical review and root-cause assessment experience across AML/KYC, compliance, and risk topics
- Sound judgment and ability to raise concerns and provide constructive challenge
- Clear written and verbal communication with stakeholders at different levels
- Ability to manage multiple concurrent requests or projects while meeting deadlines in a fast-paced environment
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Experience using AI-powered analytics, workflow automation, or intelligent process tools
- Direct transfer agency and alternative fund servicing experience
- AML/KYC regulatory experience and investor onboarding experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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